Jayda Onibokun

In my role as an Office Assistant I, I provide comprehensive administrative and clerical support across the department, ensuring that operations run smoothly and efficiently. I manage scheduling, maintain accurate records, and handle document processing with attention to detail and adherence to city policies. I also serve as a first point of contact for the public, where I deliver clear information, resolve inquiries, and maintain a professional and approachable demeanor. By tracking participation, payments, and communications, I contribute to the department’s organizational efficiency while reinforcing positive community relationships.

As a Customer Service Specialist, I balanced technical expertise with customer support, processing complex orders and maintaining precise records of formulations. I resolved customer issues promptly and accurately, ensuring compliance with company standards while maintaining trust and rapport with diverse clients. My ability to problem-solve under pressure and adapt to a high-volume environment strengthened my attention to detail and reinforced my commitment to delivering professional, reliable service.

At Life Extension, I managed a high volume of customer inquiries, often handling sensitive data that required confidentiality and precision. I provided solutions in a timely and professional manner, carefully documenting interactions and ensuring accurate case tracking. Through this role, I refined my ability to combine empathetic communication with procedural accuracy, ensuring customers felt supported and valued while maintaining efficiency in a fast-paced environment.

As the front-facing representative of the institute, I oversaw scheduling, record-keeping, and financial processing while supporting administrative operations. I drafted communications, assisted in maintaining compliance documentation, and acted as a liaison between staff, students, and clients. My ability to balance professionalism with approachability created a welcoming environment while keeping operations well-organized and compliant with institutional standards.

As an intern, I gained valuable exposure to local government operations, civic engagement, and financial literacy programs. I participated in professional skill-development workshops covering communication, career planning, and public service training, experiences that gave me early insight into the importance of government responsiveness and accountability.