Jayda Perez

• Greeted and assisted visitors, providing information and directing inquiries to appropriate personnel.
• Managed incoming calls, routing them efficiently to ensure prompt communication.
• Scheduled appointments and maintained organized calendar for front desk operations.
• Collected and processed visitor registrations while ensuring compliance with security protocols.

● Conduct visual acuity tests, intraocular pressure measurements, and capture FDT

images for pre-screening, ensuring accurate results for over 20 patients daily.

● Maintain and update patient records with 100% compliance to HIPAA regulations,

ensuring confidentiality and accuracy in data management.

● Prepare and sanitize exam rooms for patient use, maintaining a high standard of

cleanliness and safety for medical equipment.

● Manage and optimize the doctor's daily schedule, reducing patient wait times and

improving appointment flow by effectively coordinating office operations and addressing

patient inquiries

• Managed patient scheduling and maintained organized records in electronic health systems.

● Answered high-volume phone inquiries, scheduled appointments, and collected patient

co-pays, managing interactions for 50+ patients daily while ensuring a professional

front-desk environment.

● Organized and prepared patient charts in compliance with HIPAA regulations, ensuring

all necessary documentation was available for medical examinations.

● Coordinated daily front desk operations by responding to emails, processing prescription

and referral requests, and maintaining a clean, organized workspace for seamless

transitions between shifts.

● Performed accurate daily data entry for patient records, contributing to efficient medical

documentation and workflow.

• Maintained accurate patient records in electronic health record (EHR) systems for compliance and quality assurance.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Streamlined appointment scheduling for improved patient flow and reduced wait times.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.