Jayda Ratliff
Lithia Springs,GA
Summary
Results-oriented professional with 10+ years of diverse experience in customer service, management, logistics, and technology. Proven track record in high productivity and efficient task completion. Strong communicator and collaborator, skilled in fostering teamwork and driving innovative solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Analyst
DHL
Lithia Springs, Georgia
07.2023 - Current
- Maintained accurate records of data collected during analysis processes, ensuring reliability for decision-making.
- Collaborated with cross-functional teams to align project goals and deliverables, enhancing project coherence.
- Identified needs of customers promptly and efficiently.
- Organized company files using document management system, facilitating easy access to up-to-date information.
Truck Driver
Western Express
Nashville, USA
11.2022 - 07.2023
- Picked up goods and materials, verified loads for accuracy, and delivered them according to specifications.
- Operated trucks safely across various routes to deliver freight on time.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Maintained accurate logs of driving hours and mileage as per federal guidelines.
Inductor/ Problems solver/ Auditor
Amazon Warehouse
Atlanta, USA
08.2018 - 10.2022
- Resolved inventory issues for associates, including printing ASIN labels and processing damaged products.
- Analyzed accounting records to prepare financial statements and evaluate the accuracy of reports prepared by others.
- Conducted audits to ensure compliance with operational standards and safety regulations.
- Evaluated inventory management processes for accuracy and efficiency improvements.
- Collaborated with teams to identify discrepancies in financial records and resolve issues.
returns/ shipping
zena shoes
Burlington, USA
10.2017 - 08.2018
- Facilitated timely processing of returns and exchanges, adhering to company policy and enhancing customer experience.
- Assessed customer orders and coordinated optimal shipping solutions to meet delivery timelines.
- Executed daily operations with precision, ensuring smooth workflow and customer satisfaction.
lead
sunbasket
Westampton, USA
06.2015 - 10.2017
- Coached and mentored team members to enhance their job performance.
- Developed and executed strategies that fostered customer satisfaction and loyalty.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Cashier
Stop & Shop
East Brunswick, New Jersey
02.2014 - 2016
- Processed customer transactions efficiently and accurately at checkout.
- Oversaw cash register operations, achieving balanced drawers at shift end.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Guided customers with product inquiries and store navigation to enhance shopping experience.
- Maintained cleanliness and organization of checkout area and surrounding space.
- Leveraged knowledge of store promotions to effectively highlight sales to customers.
Education
High School Diploma - College Prep
Willingboro High School
Willingboro, NJ06-2015
Skills
- Data analysis
- Technology
- Quality assurance
- Data management
- Market research
- Customer service
- Risk assessment
- Multitasking
- Teamwork
- Leadership
- Professionalism
- Integrity
- Sales associate
- Food service
- Logistics coordination
- Project management
- Hazmat endorsed
- Commercial driver
- Regulatory compliance
- Speed
Timeline
Analyst
DHL
07.2023 - Current
Truck Driver
Western Express
11.2022 - 07.2023
Inductor/ Problems solver/ Auditor
Amazon Warehouse
08.2018 - 10.2022
returns/ shipping
zena shoes
10.2017 - 08.2018
lead
sunbasket
06.2015 - 10.2017
Cashier
Stop & Shop
02.2014 - 2016
High School Diploma - College Prep
Willingboro High School