Jayda Thomas
Jacksonville
Summary
A Pharmacy Technician with eight years of professional experience delivering quality customer service to patients in high-traffic pharmacies. A strong history leading pharmacy teams and identifying opportunities to enhance operational efficiency and improve the patient experience.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Nemours Children's Specialty Care
05.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Compounding Pharmacy Technician
East Coast Compounding Pharmacy
06.2023 - 03.2024
- Compounded sterile and nonsterile medications for over 5,000 patients in the past two years
- Verified accuracy of prescriptions and prepared labels for medications
- Maintained inventory of supplies, and ordered new stock when needed
- Followed standards of safety, sanitation, and quality assurance for the compounding process
- Coordinated with pharmacists to create customized medications for patients
- Assisted pharmacists with medication related questions from patients and healthcare professionals
- Prepared I.V
- Supported pharmacy team by efficiently organizing supplies, cleaning workspaces, and assisting with daily operations as needed.
- Admixtures for patients in need of specialized treatments
- Optimized inventory management, reducing waste and ensuring availability of necessary supplies.
- Assisted with other pharmacy duties, such as counseling, filling prescriptions, and stocking shelves
- Conducted quality control tests on compounded medications, ensuring safety and efficacy for patients.
OPT Level3
Alliance Rx Specialty Pharmacy
11.2018 - 01.2023
- Experienced in troubleshooting and resolving complex technical problems related to optometry
- Thorough understanding of optometry industry standards and regulations
- Proven ability to communicate complex technical information to nontechnical personnel
- 2+ years of experience as a Specialty Pharmacy Technician Level3
- Proficiently handle, prepare, and package specialty pharmaceuticals according to established procedures
- Handle customer inquiries and ensure a positive customer experience
- Maintain accurate records of medications prepared, packaged, and shipped
- Assist in the processing and delivery of medications to patients
- Develop and maintain positive relationships with medical staff, patients, and other health professionals
- Monitor and track inventory of specialty drugs
- Provide feedback to the pharmacy manager to improve medication handling and customer service
Call-Center Pharmacy Technician
Oasis Pharmacy
12.2017 - 12.2018
- Experienced CallCenter Pharmacy Technician with7+ years of experience in providing excellent customer service
- Skilled in counseling patients on prescription medications, medical device instructions, and overthecounter products
- Proficient in verifying prescription orders and providing prescription status updates
- Knowledgeable in troubleshooting software issues, resolving customer disputes and providing guidance to customers
- Adept at maintaining detailed records of all incoming and outgoing calls and patient information
- Proven ability to work independently as well as collaboratively with a team in a fastpaced environment
- Excellent communication and conflict management skills with the ability to handle difficult situations with ease and professionalism
- Communicate with diverse [teams/clients], build rapport and long-term relationships, and achieve [client/customer satisfaction metric]
Pharmacy Technician
CVS Health/Pharmacy
01.2015 - 12.2017
- Help the pharmacists provide medication and other health care products to patients and consumers
- Answering any questions the patients, insurance providers, and doctors may have
- Typing and filling prescriptions daily
- Making over50-100 inbound and outbound calls
- Skills Used
- Data Entry, Copying/Printing, Customer Service, Faxing Doctors, Filing Prescriptions,and Labeling Prescriptions
- Maintained knowledge of pharmacy and medical terminology, and performed medication preparation tasks
- Assisted pharmacists with prescription refills, entering data into patient profiles, and answering phones
- Performed clerical duties such as filing, stocking, ordering, and tracking medication inventory
- Received prescriptions from doctors, verified accuracy, and entered information into computer system
- Assisted in maintaining cleanliness of pharmacy, including restocking shelves and keeping aisles tidy
- Followed safety and security procedures to ensure the security of medications and controlled substances
- Communicated with customers regarding prescription refills, potential drug interactions, and side effects
- Deliver quality customer service, prepare prescriptions, field inquiries, escalate issues to the Pharmacist, [and achieve a92% customer satisfaction rating]
- Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws
- Oversee claims processing for third-party program prescriptions
- Support nursing staff in patient care goals, including bringing supplies to patient rooms and assisting with transporting patients
- Adhere to proper infection control to ensure a sanitary environment and reduce the spread of disease
- [Oversee a team of10+ pharmacy technicians], coordinate staffing and scheduling, provide training, and conduct performance evaluations
Education
Licensed Practical Nurse - Nursing
Florida State College Of Jacksonville
Jacksonville, FL12-2024
High School Diploma - undefined
Northeast High School
Saint Petersburg, Florida06.2014
Skills
- Microsoft Office
- ICD-10
- Medical Terminology
- CPR Certification
- Pharmacology
- First Aid
- Compounding Medication
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Data entry
- Immunization administration
- CPR
- Electronic medical records
- Procedure assistance
- Reliable team player
- Patient assessments
- Specimens collection and processing
- Professionalism and ethics
- Appointment setting
Certification
- CPR Certification
- Registered Pharmacy Technician
Affiliations
- Phi Theta Kappa
- National Black Nurses Association
Software
Microsoft Software
Timeline
Medical Assistant
Nemours Children's Specialty Care
05.2024 - Current
Compounding Pharmacy Technician
East Coast Compounding Pharmacy
06.2023 - 03.2024
OPT Level3
Alliance Rx Specialty Pharmacy
11.2018 - 01.2023
Call-Center Pharmacy Technician
Oasis Pharmacy
12.2017 - 12.2018
Pharmacy Technician
CVS Health/Pharmacy
01.2015 - 12.2017
High School Diploma - undefined
Northeast High School
- CPR Certification
- Registered Pharmacy Technician
Licensed Practical Nurse - Nursing
Florida State College Of Jacksonville
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