Jayda Trust
Towson,MD
Summary
Strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges. Skilled in office administration and patient relations, I significantly enhanced patient care and administrative efficiency at Wellspan Health. Leveraging expertise in Microsoft Office and a proactive approach, I improved team communication and patient scheduling. My collaborative efforts in marketing and HIPAA-compliant practices underscore my ability to blend technical skills with compassionate service.
Overview
7
7
years of professional experience
Work History
Behavioral Health Office Receptionist
Wellspan Health
06.2022 - Current
- Conducted regular inventory checks for office supplies, placing orders proactively to ensure consistent availability of necessary items.
- Enhanced patient experience by efficiently managing front desk operations and providing exceptional customer service.
- Handled sensitive patient information with discretion, adhering to HIPAA regulations at all times.
- Assisted in the creation of marketing materials to promote behavioral health programs within the community outreach initiatives.
- Collaborated with clinical staff to coordinate patient care, enhancing communication between team members and improving overall efficiency.
- Provided administrative support for behavioral health professionals, allowing them to focus on delivering quality care to patients.
- Organized office records and maintained filing systems for easy access and retrieval of information when needed.
- Demonstrated commitment to continuous improvement by identifying areas for potential enhancement within administrative processes and collaborating with senior staff on implementing changes.
- Assisted with billing and insurance verification tasks, ensuring accurate and timely processing of claims.
- Managed high call volumes while maintaining composure and professionalism, addressing inquiries promptly and accurately.
- Maintained detailed knowledge of available treatment options, insurance coverage, and support resources in order to provide accurate information to callers or visitors seeking assistance.
- Maintained a clean and organized reception area, contributing to a welcoming environment for patients and visitors.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Behavior Technician
Pennsylvania Counseling Services
06.2020 - 06.2022
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Provided therapeutic activities to assist with patient development.
Paraprofessional
Red Lion Area School District
08.2017 - 06.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Helped teacher prepare instructional material and displays.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Took part in professional development workshops to boost skills.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ05.2026
Skills
- Data entry proficiency
- Patient Relations
- Medical terminology knowledge
- Front Desk Operations
- Office Administration
- Patient Scheduling
- Microsoft Office
- Reminder calls
- Appointment management
- Paperwork coordination
Timeline
Behavioral Health Office Receptionist
Wellspan Health
06.2022 - Current
Behavior Technician
Pennsylvania Counseling Services
06.2020 - 06.2022
Paraprofessional
Red Lion Area School District
08.2017 - 06.2020
Bachelor of Science - Psychology
Arizona State University