Jayda Wright
Dacula,GA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
5
5
years of professional experience
Work History
Manager
Sparkles Family Fun Center
05.2018 - 11.2020
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- I trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Ensured compliance with company policies as well as local health department regulations throughout daily operations.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on tasks to meet business and customer needs.
Shift Lead
Sparkles Skating Ring
05.2016 - 11.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Sparkles Family Fun Center
08.2016 - 05.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Controlled costs to keep the business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
No Degree - Paramedic
Gwinnett Technical College
Lawrenceville, GAHigh School Diploma -
Dacula High School
Dacula, GA05.2017
Skills
- Expense Tracking
- Staff Development
- Strategic Planning
- Contract Management
- Verbal and Written Communication
- Customer Relationship Management (CRM)
- Team Leadership
- Complex Problem-Solving
- Sales Techniques
- Time Management
- Negotiation
- Schedule Preparation
- Staff Management
- Decision Making
- Organizational Skills
- Sales Management
Timeline
Manager
Sparkles Family Fun Center
05.2018 - 11.2020
Crew Member
Sparkles Family Fun Center
08.2016 - 05.2018
Shift Lead
Sparkles Skating Ring
05.2016 - 11.2020
No Degree - Paramedic
Gwinnett Technical College
High School Diploma -
Dacula High School
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