Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayda Deion Henderson

Hampton,GA

Summary

Driven professional with a proven track record at Goodwill, excelling in customer retention and quality control. Leveraged product knowledge and customer service skills to enhance shopping experiences, achieving competitive pricing and inventory accuracy. Demonstrated expertise in visual assessment and complaint resolution, fostering positive customer relationships and workplace safety. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

3
3
years of professional experience

Work History

Student Grader

Goodwill
09.2023 - Current
  • Categorized items systematically to enhance inventory accuracy and facilitate efficient retrieval.
  • Assisted customers in locating products and providing information to ensure a positive shopping experience.
  • Priced merchandise competitively to align with market standards while maximizing sales.
  • Assessed item condition to determine suitability for sale and compliance with quality standards.
  • Evaluated merchandise quality to ensure adherence to company guidelines and customer expectations.

Sales and Service Representative

Goodwill
01.2023 - 09.2023
  • Managed cash handling procedures with accuracy and efficiency to ensure financial integrity.
  • Implemented effective sales techniques to enhance customer engagement and drive revenue growth.
  • Acquired and maintained extensive product knowledge to assist customers in making informed purchasing decisions.
  • Resolved conflicts expediently and professionally, fostering a positive environment for both customers and team members.
  • Engaged in proactive customer interaction to consistently deliver exceptional service and build lasting relationships.

Team Member

Kirkland's Home Goods
08.2021 - 11.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted customers in selecting merchandise best suited to needs.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Assisted with inventory counts and stocking of merchandise.

Education

High School Diploma -

Bonner Springs High School
Bonner Springs, KS
05.2021

Skills

  • Visual assessment
  • Store maintenance
  • Product categorization
  • Quality Control
  • Payment management
  • Customer Retention
  • Product Knowledge
  • Customer Service
  • Complaint resolution
  • Positive Attitude
  • Workplace Safety
  • Brand representation

Timeline

Student Grader

Goodwill
09.2023 - Current

Sales and Service Representative

Goodwill
01.2023 - 09.2023

Team Member

Kirkland's Home Goods
08.2021 - 11.2022

High School Diploma -

Bonner Springs High School
Jayda Deion Henderson