Jaydah Clary
Roanoke,VA
Summary
Dedicated and customer-focused professional with strong experience supporting customers in fast-paced environments. Known for delivering clear, courteous communication, resolving issues with patience and accuracy, and maintaining professionalism under pressure. Skilled in problem-solving, attention to detail, and building positive relationships with both customers and team members. Adaptable, reliable, and quick to learn new systems and procedures, consistently contributing to smooth and efficient operations.
Overview
5
5
years of professional experience
Work History
Access Control Officer
Securitas USA
06.2025 - 12.2025
- Monitored access points to ensure security compliance and safety protocols.
- Collaborated with team members to enforce visitor screening procedures effectively.
- Provided exceptional customer service while addressing inquiries from visitors and staff.
- Ensured compliance with safety regulations through thorough inspections of access points and security equipment.
Customer Service Representative
Walmart
06.2024 - 04.2025
- Assisted customers with product inquiries and resolution of issues to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems to ensure efficient check-out experiences.
- Maintained knowledge of store promotions and policies to effectively communicate with customers.
- Addressed customer complaints promptly, utilizing problem-solving skills to find satisfactory resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Warehouse Worker
Amazon
11.2022 - 03.2024
- Coordinated daily shipping schedules, optimizing workflow to meet tight delivery deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Warehouse Worker
Advanced Auto Parts
08.2023 - 01.2024
- Operated warehouse equipment, ensuring safe and efficient loading and unloading of products.
- Conducted regular maintenance checks on equipment, minimizing downtime and improving reliability.
- Consistently lifted materials weighing as much as 50 pounds.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Operated hand-held scanners to accurately track inventory movement.
Customer Service Representative
Kroger
09.2020 - 06.2022
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
Bachelor of Arts - Business Management
Mary Baldwin University
Staunton, VA06-2026
High School Diploma -
William Fleming High School
Roanoke, VA06-2022
Skills
- Visitor screening
- Critical thinking
- Customer service
- Problem resolution
- Customer relations
Timeline
Access Control Officer
Securitas USA
06.2025 - 12.2025
Customer Service Representative
Walmart
06.2024 - 04.2025
Warehouse Worker
Advanced Auto Parts
08.2023 - 01.2024
Warehouse Worker
Amazon
11.2022 - 03.2024
Customer Service Representative
Kroger
09.2020 - 06.2022
Bachelor of Arts - Business Management
Mary Baldwin University
High School Diploma -
William Fleming High School