Hi, I’m
Jaydah Foster
Drexel Hill,PA
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Dependable, professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Motivated young woman seeking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player. Proficient in software. Confident in ability to make customers and coworkers comfortable.
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event.
Overview
3
years of professional experience
Work History
The Inn At Villanova University
Banquet Server
09.2022 - Current
Job overview
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served orders by picking up and delivering selections from kitchen.
- Educated guests on meals during by answering questions and bringing special orders.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Stocked service stations with ice, napkins and straws.
- Addressed food complaints with kitchen staff and promptly served replacement menu items.
Primark
Retail Sales Associate
03.2022 - 08.2022
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shake Shack
Team Member
09.2021 - 02.2022
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Wawa
Customer Service Associate
04.2021 - 09.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Upper Darby High School601 N Lansdowne Ave
06.2023
Skills
Team Leader
Quick learner
Task Prioritization
Issue Resolution
Volunteer Tasking
- Customer Service
- Clear Communication
- Flexible Schedule
- Event Setup
- Buffet Setup and Takedown
- Food Service
- Safe Food Handling
- Cleaning and Sanitizing
Timeline
Banquet Server
The Inn At Villanova University
09.2022 - Current
Retail Sales Associate
Primark
03.2022 - 08.2022
Team Member
Shake Shack
09.2021 - 02.2022
Customer Service Associate
Wawa
04.2021 - 09.2021
Upper Darby High School
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