Jaydah Hicks
Hempstead
Summary
Driven Customer Service Manager with a passion for leading dedicated representatives and improving operational processes to increase employee and customer satisfaction. Expertise in conflict resolution, leadership, oral and written communication, and organizational skills. Committed to optimizing team performance and delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Conduent
08.2024 - Current
- Followed up on patient feedback to ensure satisfaction with care.
- Addressed patient concerns and resolved issues in a timely manner.
- Educated patients on available resources and support services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
TTEC
10.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Teleperformance
01.2022 - 08.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Infocision Management
09.2021 - 12.2021
- Collaborated with marketing teams to create compelling sales presentations, boosting client interest.
- Developed strong client relationships for long-term loyalty and repeat business.
- Negotiated contracts to secure favorable terms for both company and clients.
- Conducted market research to identify new opportunities for product offerings.
Sales Associate
Goodwill Industries
03.2021 - 08.2021
- Maintained an organized and visually appealing store.
- Managed various types of financial transactions.
Education
General Studies -
Heights High School
Wichita, Ks05.2021
Skills
- Money Handling
- Customer Service
- Verbal Communication
- Active Listener
- Problem Solving
- Multitasking
- Communication
- Active Listening
- Negotiating
- Conflict resolution
- Written communication
- Leadership
- Empathy
- Team Work
- Social Skills
Timeline
Customer Service Representative
Conduent
08.2024 - Current
Customer Service Representative
TTEC
10.2022 - 01.2024
Customer Service Representative
Teleperformance
01.2022 - 08.2022
Sales Representative
Infocision Management
09.2021 - 12.2021
Sales Associate
Goodwill Industries
03.2021 - 08.2021
General Studies -
Heights High School
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