Overview
Work History
Education
Skills
Timeline
Generic

Jaydah Hinton

Gilbert,AZ

Overview

5
5
years of professional experience

Work History

Nanny

Helping Hands
Phoenix, AZ
06.2020 - Current
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Engaged with children on age-appropriate level.

Team Lead

Pearl Interactive Network
Tempe, AZ
12.2019 - 06.2020
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Customer Service Representative

Freedom Financial Network
Tempe, AZ
10.2017 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Administrative Assistant

Ajilon Staffing Agency
Mesa, AZ
04.2017 - 10.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

No Degree - Justice Studies

Arizona State University
Tempe, AZ

High School Diploma -

Desert Vista High School
Phoenix, AZ
05.2015

Skills

  • Digital Literacy
  • Passion for finding resolution for customer issues
  • Empathetic and proactive
  • Problem solver
  • Proactive self starter
  • Disciplinary Enforcement
  • Child Development Expertise
  • Creating Good Habits
  • Tactical Communications
  • Database and Client Management Systems
  • Multitasking and Time Management
  • Resource Coordination and Allocation
  • Confidentiality and Data Protection
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Document and File Management
  • Research and Analytical Skills

Timeline

Nanny

Helping Hands
06.2020 - Current

Team Lead

Pearl Interactive Network
12.2019 - 06.2020

Customer Service Representative

Freedom Financial Network
10.2017 - 05.2019

Administrative Assistant

Ajilon Staffing Agency
04.2017 - 10.2017

No Degree - Justice Studies

Arizona State University

High School Diploma -

Desert Vista High School

Similar Profiles

CREATE PROFILE
Jaydah Hinton