Jaydah Tolbert
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nail Technician
Butterfly Experience LLC
06.2021 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Increased monthly sales by 10% by promoting my business through social media daily.
Customer Service Resolution Specialist
Terminix International
01.2018 - 01.2021
- Recorded details of conversations, complaints and actions taken in CRM or Salesforce.
- Identified and assessed customer's needs accurately in high call volume setting.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Convergys
01.2016 - 01.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Psychology certificate program - Physology
Florida Memorial University
Miami Gardens, FL05.2015
High School Diploma -
King High School
Tampa, FL05.2014
Skills
- Facial Treatment
- Verbal and Written Communication
- Industry Standards
- Time Management
- Tinting
- Multitasking
- Chemical Peel
- Problem-Solving
- Full Body Hair Removal
- Aromatherapy
- Ultrasonic Skin Scrubber
- Dinair Airbrush Makeup
Certification
Child Care Certificate
Esthetician Licenses
Timeline
Nail Technician
Butterfly Experience LLC
06.2021 - Current
Customer Service Resolution Specialist
Terminix International
01.2018 - 01.2021
Customer Service Representative
Convergys
01.2016 - 01.2018
Psychology certificate program - Physology
Florida Memorial University
High School Diploma -
King High School
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