Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nail Technician
Butterfly Experience LLC
2021.06 - Current
Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Oversaw schedule to manage appointments of new and existing clients.
Utilized specialized tools and techniques to restore natural nails and create unique nail art.
Increased monthly sales by 10% by promoting my business through social media daily.
Customer Service Resolution Specialist
Terminix International
2018.01 - 2021.01
Recorded details of conversations, complaints and actions taken in CRM or Salesforce.
Identified and assessed customer's needs accurately in high call volume setting.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Convergys
2016.01 - 2018.01
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Developed customer service policies and procedures to meet and exceed industry service standards.
Educated customers about billing, payment processing and support policies and procedures.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Psychology certificate program - Physology
Florida Memorial University
Miami Gardens, FL
05.2015
High School Diploma -
King High School
Tampa, FL
05.2014
Skills
Facial Treatment
Verbal and Written Communication
Industry Standards
Time Management
Tinting
Multitasking
Chemical Peel
Problem-Solving
Full Body Hair Removal
Aromatherapy
Ultrasonic Skin Scrubber
Dinair Airbrush Makeup
Certification
Child Care Certificate
Esthetician Licenses
Timeline
Nail Technician
Butterfly Experience LLC
2021.06 - Current
Customer Service Resolution Specialist
Terminix International
2018.01 - 2021.01
Customer Service Representative
Convergys
2016.01 - 2018.01
Psychology certificate program - Physology
Florida Memorial University
High School Diploma -
King High School
Child Care Certificate
Esthetician Licenses
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