Jaydan Harrison
Harrah
Summary
Proficient IT Technician delivering comprehensive support and maintenance solutions. Skilled in managing IT assets and processes, ready to drive improvements in user experience and system performance.
Overview
3
3
years of professional experience
Work History
Information Technology Technician
M-D Building Products
Oklahoma City
10.2022 - Current
- Provided technical support to users through phone, email, and in-person interactions.
- Installed and configured hardware, software, and operating systems for IT systems.
- Documented IT processes and created user guides for staff reference.
- Troubleshot network connectivity issues involving routers, switches, and hubs.
- Maintained inventory of IT equipment and tracked assets using management tools.
- Trained new employees on technology resource usage and best practices.
- Implemented security fixes, patches, and antivirus software to safeguard systems.
- Managed user accounts within Active Directory, ensuring appropriate access rights.
Education
High School Diploma -
Harrah High School
Harrah, OK05-2019
Skills
- Technical support and help desk
- Hardware installation and upgrades
- Software configuration and troubleshooting
- IT asset management
- User account administration
- Employee training and collaboration
- Mobile device management
- Software upgrades and updates
Timeline
Information Technology Technician
M-D Building Products
10.2022 - Current
High School Diploma -
Harrah High School
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