Jayde Bettelyoun
Sioux Falls ,SD
Summary
Proven in delivering exceptional customer service and team collaboration, I excel in high-pressure environments, as demonstrated at IHOP. My expertise spans from greeting guests to efficient cash handling and complaint resolution, ensuring guest satisfaction. I leverage strong multitasking and hospitality service skills to enhance operational efficiency and customer experience, achieving significant achievements in service prioritization and team synergy.
Overview
6
6
years of professional experience
Work History
Waitress
IHOP
07.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collaborated with team members to consistently provide efficient service during peak hours.
Youth Counselor
Brighter Transition Youth Treatment Center
04.2024 - 05.2024
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Provided crisis intervention and emotional support to youth.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Helped youth develop and achieve personal goals with close support.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Established and maintained relationships with youth, families and community partners.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
- Managed crises effectively using de-escalation techniques, prioritizing safety while addressing the underlying emotional triggers for each incident.
- Enhanced youths'' self-esteem by implementing confidence-building activities and group discussions.
- Developed strong rapport with youths, fostering open communication and trust for effective counseling sessions.
- Implemented variety of fun and recreational activities for residents.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
Intake Specialist
Oglala Sioux Tribe Higher Education Grant Program
05.2022 - 03.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
- Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained accurate and up-to-date client records.
- Facilitated communication between clients and other service providers.
- Coordinated with local government to provide resources to clients.
Juvenile Probation Officer
Crow Creek Sioux Tribal Court
06.2021 - 03.2022
- Advocated for alternatives to detention when appropriate, emphasizing the importance of community-based interventions over punitive measures.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Established positive rapport with juveniles under supervision, fostering trust and open communication while maintaining professional boundaries.
- Promoted department's mission and procedures to community organizations, school officials and law enforcement.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Supervised caseload of survivors in juvenile justice system to address and support unique needs of these clients.
- Assisted young people in developing realistic goals for their future while supporting them throughout the process of achieving those objectives.
- Enhanced community safety by closely monitoring and supervising juveniles on probation, ensuring compliance with court-ordered conditions.
- Investigated juveniles' activities, school attendance and employment.
- Maintained accurate records and documentation for each case, facilitating efficient communication among stakeholders and informed decision-making processes.
- Alerted law enforcement about probation violations.
- Analyzed, reported and submitted statistics for funding purposes and program evaluation.
- Assessed mental health and physical state of young offenders.
- Developed key partnerships with staff of community organizations to improve access to educational services among disenfranchised youth.
- Visited homes of youth offenders and resolved family issues.
- Assessed home situations to determine need for removal of client from current home.
- Conducted thorough assessments of juvenile offenders to determine risk levels, needs, and appropriate supervision strategies.
- Contributed to a safe and supportive work environment by actively participating in team meetings, offering constructive feedback, and sharing knowledge with colleagues.
- Ensured timely completion of required reports for courts, demonstrating compliance with all stipulated deadlines and attention to detail.
- Increased access to educational services for juveniles on probation by collaborating with schools, teachers, and counselors.
Security Officer
Oglala Sioux Tribe Indian Health Service
05.2020 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Intake Specialist
Oglala Sioux Tribe Child Protection Services
03.2019 - 04.2020
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Education
Associate of Applied Science - Criminal Justice
United Tribes Technical College
Bismarck05-2017
High School Diploma -
Crow Creek High School
Stephan05-2011
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Payment Processing
- Service prioritization
- Order Taking
- Cleanliness
- Food Running
- Memory retention
- Table Setting
- Order Accuracy
- Complaint resolution
- Menu Memorization
Timeline
Waitress
IHOP
07.2024 - Current
Youth Counselor
Brighter Transition Youth Treatment Center
04.2024 - 05.2024
Intake Specialist
Oglala Sioux Tribe Higher Education Grant Program
05.2022 - 03.2024
Juvenile Probation Officer
Crow Creek Sioux Tribal Court
06.2021 - 03.2022
Security Officer
Oglala Sioux Tribe Indian Health Service
05.2020 - 12.2020
Intake Specialist
Oglala Sioux Tribe Child Protection Services
03.2019 - 04.2020
Associate of Applied Science - Criminal Justice
United Tribes Technical College
High School Diploma -
Crow Creek High School