Summary
Overview
Work History
Education
Skills
Timeline
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Jayde DeWitt

Springfield

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Patient Services Representative

Mercy Hospital Springfield
01.2023 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
  • Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
  • Resolved customer complaints using established follow-up procedures.

Prep Cook

Darden Restaurants, Olive Garden
06.2022 - 12.2022
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.

Manager

Zaxbys Resturant
09.2021 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Restaurant Team Member

KMAC Enterprises
09.2020 - 06.2021
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Used proper techniques to prepare food and ingredients.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Operated register to process payments and collect cash payment for order totals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

High School Diploma -

Kickapoo High School
Springfield, MO
05-2022

Skills

  • Appointment scheduling
  • Patient confidentiality
  • HIPAA compliance
  • Customer service
  • Team leadership
  • Complex Problem-solving
  • Customer relations
  • Customer service management
  • Cash management
  • POS systems
  • Microsoft Word
  • Time management
  • Conflict resolution

Timeline

Patient Services Representative

Mercy Hospital Springfield
01.2023 - Current

Prep Cook

Darden Restaurants, Olive Garden
06.2022 - 12.2022

Manager

Zaxbys Resturant
09.2021 - 06.2022

Restaurant Team Member

KMAC Enterprises
09.2020 - 06.2021

High School Diploma -

Kickapoo High School

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Jayde DeWitt