Jayde Hernandez
Ontario,CA
Summary
Adaptable professional with experience leading teams, training staff, and supporting daily operations. Strong in communication, workload management, and employee engagement, with a proven ability to coach teams, maintain safety standards, and create a welcoming guest environment.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Sky Zone Trampoline Park
Rancho Cucamonga, California
08.2025 - Current
- Recruited, trained, and supervised new staff members.
- Provided guidance, coaching, and feedback to team members.
- Cultivated supportive environment to enhance employee morale.
- Identified areas where teams could improve their skillset.
- Trained crew on waiver processing, POS use, and membership support.
- Monitored court safety, enforcing Sky Zone rules and injury prevention procedures.
- Coordinated birthday party setups, streamlined check-in flow, and assigned hosts for optimal guest experience.
- Resolved guest concerns through clear communication and effective service recovery to ensure satisfaction.
Brand Representative
Hollister Incorporated
Ontario, California
10.2024 - 02.2025
- Greeted customers and represented Hollister brand on sales floor
- Utilized selling techniques to actively engage customers and enhance their shopping experience.
- Assisted shoppers with product selection and fit guidance
- Maintained visually appealing merchandise displays that aligned with Hollister standards
- Responded to customer questions with friendly service
- Conversed with customers to share information about products and services.
- Collaborated with team members to ensure cohesive store presentation
Education
High School Diploma -
Colony High School
Ontario, CA05-2025
Some College (No Degree) - Education
Chaffey College
Rancho Cucamonga, CA10-2026
Skills
- Event coordination
- Staff training
- Customer focus skills
- Customer engagement tactics
- Workload management
- Time management
- Multitasking
- Employee engagement
- Staff development
- Communication skills
- Verbal communication
- Interpersonal skills
- Inspiration skills
- Influencing skills
Timeline
Team Leader Manager
Sky Zone Trampoline Park
08.2025 - Current
Brand Representative
Hollister Incorporated
10.2024 - 02.2025
High School Diploma -
Colony High School
Some College (No Degree) - Education
Chaffey College