Jayde Joseph
League City,TX
Summary
Reliable Manager demonstrating high level of leadership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Kamp Houston
Houston, TX
12.2023 - Current
- Effectively multitasked within fast-paced environment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
General Manager
Belle Station
Houston, TX
04.2023 - 04.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient work environment
- Developed marketing strategies designed to increase brand awareness within target markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Customer Service Representative
Wilson Air Center
Houston, TX
03.2019 - 01.2021
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Key Manager
Bar Louie
Clear Lake, TX
06.2017 - 12.2018
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Performed regular inventory audits to ensure accurate stock levels and reduce shrinkage.
- Provided leadership, guidance, and training to key staff members.
- Ensured compliance with applicable laws and regulations related to the business operations.
- Resolved customer complaints promptly and professionally.
- Enforced company policies regarding security, attendance, dress code.
- Opened and closed store in absence of senior managers.
Bar Team Leader
Ojos Locos Sports Cantina
Houston, TX
10.2013 - 06.2017
- Developed training programs for new bar staff members.
- Organized weekly schedules for all bar staff members.
- Resolved customer complaints in a professional manner.
- Supervised the preparation of drinks according to standard recipes.
- Ensured that all team members adhered to company policies and procedures.
- Monitored patron alcohol consumption to encourage safety.
- Effectively multitasked within fast-paced environment.
Cashier
Shiekh Shoes
Clear Lake, TX
02.2012 - 02.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Education
High School Diploma -
Clear Brook High School
Friendswood, TX06-2014
Biology
Texas Southern University
Houston, TXSkills
- Health codes compliance
- Basic accounting
- Google Sheets
- Point of sale systems
- Customer service expertise/Customer Retention
- Inventory
- Service-oriented mindset
- Performance Improvement
- Marketing and sales experience
- New Hire Training
- Staff Management
- Organizational ability
- Revenue Generation
- Employee Development
- Financial Oversight
- Inventory Management
- Schedule Management
- Quality Assurance
- Supplier Monitoring
- Budget Development
- Problem-Solving
- Profit and loss accountability
- Attention to Detail
- Effective Communication
- Works well under pressure
- Flexible
- Fast Learner
- Professionalism
Certification
- TABC
- FOOD HANDLERS
- MANAGER FOOD HANDLERS
- MEDICAL TRANSCRPTION
Timeline
Bartender
Kamp Houston
12.2023 - Current
General Manager
Belle Station
04.2023 - 04.2024
Customer Service Representative
Wilson Air Center
03.2019 - 01.2021
Key Manager
Bar Louie
06.2017 - 12.2018
Bar Team Leader
Ojos Locos Sports Cantina
10.2013 - 06.2017
Cashier
Shiekh Shoes
02.2012 - 02.2013
High School Diploma -
Clear Brook High School
Biology
Texas Southern University
- TABC
- FOOD HANDLERS
- MANAGER FOOD HANDLERS
- MEDICAL TRANSCRPTION
Similar Profiles
Hailyn WilliamsHailyn Williams
Assistant Manager at Kamp HoustonAssistant Manager at Kamp Houston
Campbell Laine ThomasCampbell Laine Thomas
Key Holder-Kounselor at Kamp K-9Key Holder-Kounselor at Kamp K-9
Naomi McCulloughNaomi McCullough
Dog Daycare Attendant at Kamp K-9 Pet Resort and Day SpaDog Daycare Attendant at Kamp K-9 Pet Resort and Day Spa