Summary
Overview
Work History
Education
Skills
Certification
Eligibility Summary
Timeline
Generic

Jayde Smith

Des Moines,IA

Summary

Detail-oriented administrative and financial services professional with over 10 years of experience in office operations, mortgage processing, document auditing, and administrative support. Proven track record of managing complex workflows, organizing office functions, and maintaining accurate records in fast-paced environments. Skilled in supporting agency programs, preparing documentation, analyzing data, and adhering to regulatory and procedural requirements. Collaborative, organized, and committed to delivering efficient and accurate results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead Surrogate Coordinator / Office Administrator

Family Creations, LLC
Remote, Iowa
06.2023 - Current
  • Serve as both surrogate coordinator and administrative office lead, handling case file management, scheduling, and interdepartmental communications.
  • Manage recruitment, onboarding, and documentation for surrogate candidates in compliance with agency policies.
  • Maintain HIPAA-compliant medical records, manage calendars, track case milestones, and perform general administrative functions.
  • Coordinate with legal and medical professionals, ensuring timely communication and data accuracy across all channels.
  • Balance multiple active cases while overseeing file documentation and correspondence.

Mortgage Closer & Funder

Celebrity Home Loans LLC
Remote, Iowa
06.2020 - 12.2022
  • Prepared and audited legal and financial documentation for FHA, VA, USDA, and conventional loans.
  • Coordinated with processors, underwriters, and title companies to resolve discrepancies and ensure on-time closings.
  • Reviewed and balanced closing disclosures and settlement statements, maintaining funding compliance.

Title Processor

Midland Title & Escrow
West Des Moines, Iowa
06.2018 - 06.2020
  • Verified legal and financial documentation for real estate transactions.
  • Maintained accurate county and legal records, meeting deadlines and service-level agreements (SLAs).
  • Ordered, reviewed, and compiled title and closing documents from external sources.

Quality Auditor

Freedom Mortgage
West Des Moines, Iowa
02.2017 - 06.2018
  • Conducted internal audits to verify compliance and data accuracy.
  • Managed shared email inboxes, assigned audits, and ensured high quality of deliverables.
  • Created reports on audit findings, including recommendations for improvements.

Loan Processor

Wells Fargo
Des Moines, Iowa
09.2011 - 10.2016
  • Processed diverse loan applications and maintained investor and regulatory standards.
  • Reviewed title, credit, appraisal, and income documentation.
  • Provided customer support and coordinated with underwriting teams to clear conditions.

Education

High School Diploma -

Carlisle High School
Carlisle, IA
05.2009

Skills

  • Office Administration & Coordination
  • Document Review & Recordkeeping
  • Data Entry & Numerical Accuracy
  • Regulatory Compliance (FHA, VA, USDA)
  • Microsoft Office & G-Suite
  • Time Management & Multitasking
  • Cross-Department Collaboration
  • Client and Staff Communication

Certification

Notary Public, 03/01/25

Eligibility Summary

Over 10 years of full-time experience in office administration, document review, compliance auditing, and program support qualifies under the experience pathway outlined in requirement #2.

Timeline

Lead Surrogate Coordinator / Office Administrator

Family Creations, LLC
06.2023 - Current

Mortgage Closer & Funder

Celebrity Home Loans LLC
06.2020 - 12.2022

Title Processor

Midland Title & Escrow
06.2018 - 06.2020

Quality Auditor

Freedom Mortgage
02.2017 - 06.2018

Loan Processor

Wells Fargo
09.2011 - 10.2016

High School Diploma -

Carlisle High School