Friendly and compassionate, with natural ability to connect with children and create nurturing environment. Familiar with child development principles and skilled in maintaining safe, engaging activities for children. Dedicated to fostering positive, supportive atmosphere where children thrive.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Child Caretaker
DISCOVERY CLUBHOUSE
07.2024 - 07.2025
Communicate with parents on how their children behaved each day
Made crafts/Watched educational, sign language videos/Outdoor activities
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Developed lessons and activities to promote children's physical and emotional development.
Logged information regarding naps, feedings, and any medications administered.
Ensured child safety by maintaining a clean, hazard-free environment and closely supervising all activities.
Call Center Rep
AMERICA FIRST CREDIT UNION
05.2022 - 05.2024
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Cross Selling Of Other Products and Services
Attended Monthly Meetings
Had Monthly One On Ones Where we talked About All The Above Topics
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Retail Sales Associate
BUILD A BEAR WORKSHOP
08.2021 - 03.2022
Customer Service with communication with parents and children
Assisted customers in choosing items throughout store
Entered sales into cash register
Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Performed cash, card, and check transactions to complete customer purchases.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Prioritized helping customers over completing other routine tasks in store.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Bonneville High School
Washington, UT
05.2020
Skills
Some of my skills include great time management with always being early for shifts,
communicating well with bosses and coworkers,
having an open mind to new ideas presented,
a willingness to help others on a team
CPR training
Problem-solving
Teamwork
Friendly and respectful
Lesson planning
Emotional development
Accomplishments
Achieved respect from the kids by talking to them in a calm tone.
Collaborated with team of 15 in the development of helping members at AFCU with their finances and making sure their needs were met
Teaching Assistant (BIOL2241: Intro to Microbiology Lab) at University of New HavenTeaching Assistant (BIOL2241: Intro to Microbiology Lab) at University of New Haven