Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen Grill & Chill
Oak Ridge, TN
12.2024 - Current
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Built and maintained loyal, long-term customer relationships through effective community outreach.
Supervised employees through planning, assignments, and direction.
Conducted regular meetings with the senior management team to review progress against established objectives.
Performed routine audits of financial assets in order to maintain the accuracy of financial records.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Delegated work to staff, setting priorities and goals.
Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Recognized by upper management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Restaurant General Manager
Pizza Hut
Maryville, TN
01.2024 - 12.2024
Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Delegated work to staff, setting priorities and goals.
Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.
Recruited, trained and supervised staff members.
Oversaw food preparation, production and presentation according to quality standards.
Resolved customer complaints in a professional manner.
Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Scheduled staff shifts and monitored labor costs.
Assisted in resolving any disputes between customers or employees.
Oversaw inventory and ordered ingredients to restock freezers, fridges and dry stock.
Correctional Food Service Manager
Tennessee Department Of Corrections
Wartburg, TN
01.2023 - 01.2024
Implemented efficient food preparation processes, significantly reducing service delays and enhancing inmate satisfaction.
Coordinated with security personnel to ensure safety protocols during meal service, fostering a secure dining environment.
Trained and mentored kitchen staff, promoting teamwork and enhancing operational efficiency within the food service team.
Streamlined food inventory management, minimizing waste and ensuring consistent supply availability, leading to enhanced meal quality.
Fostered strong communication with security teams to align meal service schedules, improving safety compliance and operational flow.
Oversaw the maintenance and repair of equipment to ensure operational efficiency.
Managed inventory levels, ordering supplies as needed to maintain stock.
Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
Negotiated contracts with vendors to secure competitive prices for food and supplies.
Inspected dining and serving areas for cleanliness and proper setup.
Adhered to company food, safety, quality and sanitation policies.