Jayden Alibey
Summary
Experienced sales and customer service professional with a strong background in creating and leading sales strategies and training programs. Skilled in understanding customer needs, building relationships, and helping teams succeed. Proven track record of growing sales, increasing customer satisfaction, and improving member retention. Known for clear communication, coaching abilities, and delivering great customer experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Trainer
HOTWORX
Phoenix, AZ
11.2023 - 02.2024
- Developed and implemented comprehensive sales training programs for new and existing employees.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Marketing Agent
Biziq
Phoenix, AZ
08.2023 - 11.2023
- Maintained a database of contacts related to customers and vendors for future reference.
- Cultivated strong relationships with clients through timely communication and follow-ups.
- Monitored progress of campaigns using web analytics tools such as Google Analytics and Adwords.
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Collaborated with designers to create artwork for various marketing materials like brochures, flyers, posters.
- Implemented online marketing initiatives such as email campaigns and targeted display advertisements.
- Maintained marketing database to keep customer and prospect files up to date.
Sales Trainer
HOTWORX
Phoenix, AZ
02.2023 - 06.2023
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Worked with fellow sales team members to achieve group targets.
- Collected payments and provided accurate change.
Sales Associate/Front Desk Receptionist
EOS Fitness
Phoenix, AZ
06.2022 - 04.2023
- Processed transactions using a point-of-sale system.
- Attended weekly team meetings to review performance goals and objectives.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in market place.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Worked with fellow sales team members to achieve group targets.
Sales Associate/Assistant General Manager
LA Fitness
Anaheim Hills, CA
10.2018 - 06.2019
- Maintained knowledge of sales and promotions, return policies and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers to determine wants or needs.
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Maintained records related to sales for store management.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
Education
Some College (No Degree) -
Santiago Canyon College
Orange, CASkills
- Sales team training
- Sales planning
- Closing techniques
- Upselling
- Cold calling
- Verbal and written communication
- Customer needs assessment
- Excellent communication skills
- Building rapport
- Excellent people skills
- Prospecting and telemarketing
- Friendly and outgoing
- Energetic self-starter
- Positive and professional
- Listening skills
References
References available upon request.
Timeline
Sales Trainer
HOTWORX
11.2023 - 02.2024
Marketing Agent
Biziq
08.2023 - 11.2023
Sales Trainer
HOTWORX
02.2023 - 06.2023
Sales Associate/Front Desk Receptionist
EOS Fitness
06.2022 - 04.2023
Sales Associate/Assistant General Manager
LA Fitness
10.2018 - 06.2019
Some College (No Degree) -
Santiago Canyon College