Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jayden Allen

Lakeland,USA

Summary

I am a dependable Server who successfully provides fast, high-quality customer service to guests in restaurant settings. I provide adaptable professionalism with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management with half a decade of service experience. I work well in team environments, but I am looking to branch out into a new field as I want to start working towards a cybersecurity degree.


Overview

5
5
years of professional experience

Work History

Server

Talk Of The Town Restaurant Group
04.2023 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
  • I noted special patron requests and followed up with the kitchen to confirm delivery.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Key Hourly

Texas Roadhouse
03.2022 - 04.2023
  • Driving steps of service and guest satisfaction
  • In conjunction with all Management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing front-of-house training
  • Managing performance of front-of-house employees, including coaching with
  • Managing liquor orders
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting a friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened and closed the store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Processed cash, credit, debit, and check payments.
  • Opened inventory boxes and restocked shelves.
  • Received and counted the money.
  • Accepted and processed customer returns.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Rotated stock according to dates and protocols
  • Trained team members in successful strategies to meet operational and sales targets.
  • Broke down boxes and disposed of trash.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Tracked and prioritized work orders to meet daily production requirements
  • Directed customers to the correct store locations.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Monitored security areas during busy periods.
  • Provided sales feedback to management to address concerns in sales reports.
  • House employees
  • Directing work for employees, including setting hours and weekly schedules and assigning tasks before, during, and after the restaurant's open hours.
  • Creating a fun, safe environment by following our core values and operational goals, implementing contests and theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures.

Server

Texas Roadhouse
12.2020 - 04.2023
  • Demonstrates strong organization skills with boxing orders and accuracy orders
  • Works collaboratively with To-Go and Kitchen staff to complete orders
  • Partners with FOH and BOH managers on quote times and accurately provides quotes to guests on the length of time to complete their order
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked identification for the minimum age for the sale of alcoholic beverages.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Answered customers' questions, recommended items, and recorded order information.
  • Ensures guests are comfortable and cared for while they place and/or pick up
  • Adheres to core values: passion, partnership, integrity and fun, all with purpose.

To-Go Server

Texas Roadhouse
11.2021 - 03.2022
  • Washed hands regularly throughout the shift to comply with safety and sanitation protocol.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Increased drink, appetizer, entree, and dessert orders by suggestively selling daily specials or popular items.
  • kept the take-out area well-stocked to facilitate speedy service.
  • Maintained neat and organized work areas to comply with food handling and safety regulations.
  • Called and updated customers on order status and alerted them when menu items ran out before the kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
  • Entered orders in the electronic system, drove to customer addresses to deliver food and beverages in person, and processed cash and card payments on location.
  • welcomed and acknowledged guests and delivery drivers to foster the highest level of service.
  • Retained full knowledge of the menu and ingredients to address food allergy questions.
  • Engaged with guests making food and beverage decisions, advising on menu item availability, specials, and popular meal combinations and drink pairings.
  • Adhered to food and drink packaging guidelines to optimize freshness.
  • Transacted food and drink orders at POS in person and by phone.
  • Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
  • Determined appropriate individually packaged condiment servings for inclusion in each order following standard menu specifications as well as specific customer requests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent them to kitchen employees by using the Aloha and OLO Systems.

Prep Cook

Texas Roadhouse
08.2020 - 12.2020
  • Reading a Prep Sheet and following Texas Roadhouse's legendary recipes
  • Keeping the walk-in refrigerator clean and organized
  • Following storage and rotation procedures
  • Following proper sanitation guidelines.
  • maintained a clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • preserved the freshness of food by storing it in designated containers and storage areas within the freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Received shipments and placed items on proper shelves to restock and organize the restaurant pantry.
  • operated the dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • prepared an average of 350 menu items per shift.
  • Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity.

Server Assistant

Texas Roadhouse
03.2018 - 08.2020
  • Assisting guests with their needs
  • Helping servers attend to their tables
  • Clearing and cleaning tables quickly
  • Exhibiting teamwork.
  • kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after the service period.
  • Bussed tables between courses and loaded and unloaded trays to expedite tasks.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.

Education

Associate of Arts - Human Resources Development

Polk State College
Lakeland, FL
05.2022

Skills

  • Food and Beverage Pairings
  • Check Payment Processing
  • Seating Assignment Preparation
  • Price Memorization
  • Food Sales and Promotion
  • Cash Handling
  • Guest Relations Management
  • Quality Control
  • Guest Inquiries

Accomplishments

  • JROTC: Group Commander of CFAA.
  • Certificate of Special Nationals Recognition and Military Officers of America award.
  • Joined the Armed & Unarmed Drill, Exhibition, Color Guard, & Honor Guard teams for the first time to qualify at a National Drill Meet (in CFAA history), receiving numerous ribbons.
  • ‘Ribbons’ and ‘cords’; leadership excellence & skills; completion of three year program. In which I was given the highest possible rank in the corps as a Junior.
  • High School: I gained 25 ribbons and 2 medals for outstanding Leadership and display of excellence within the corps, as well as 2 arcs and 4 cords for being on the senior staff as a sophomore and junior, noting I graduated High School 1 year ahead of schedule.

Timeline

Server

Talk Of The Town Restaurant Group
04.2023 - Current

Key Hourly

Texas Roadhouse
03.2022 - 04.2023

To-Go Server

Texas Roadhouse
11.2021 - 03.2022

Server

Texas Roadhouse
12.2020 - 04.2023

Prep Cook

Texas Roadhouse
08.2020 - 12.2020

Server Assistant

Texas Roadhouse
03.2018 - 08.2020

Associate of Arts - Human Resources Development

Polk State College

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Jayden Allen