Jayden Allen
Orlando
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Technical Support and Sales Specialist
Asurion
09.2024 - Current
- Enhanced customer relationships by understanding and addressing client needs.
- Exceeded quarterly sales targets, utilizing strategic planning and client engagement.
- Delivered exceptional service to foster long-term client loyalty.
- Enhanced product offerings by gathering and analyzing customer feedback.
- Identified customer needs to tailor sales approach effectively.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided comprehensive technical support to end-users, ensuring minimal disruption to daily operations.
- Offered technical support for electronics, aiding in decision-making process.
Lead Customer Service Associate
Wawa
06.2020 - 09.2024
- Assisted in developing training materials aimed at enhancing employee skillsets and encouraging professional development.
- Conducted regular performance reviews, identifying areas for growth and providing constructive feedback to colleagues.
- Actively participated in company-wide initiatives designed to enhance workplace culture and promote employee engagement.
- Collaborated with team members to develop strategies for improving customer experience and retention.
- Supported inventory management by restocking shelves promptly and accurately.
- Streamlined inventory management with meticulous organization and accurate recordkeeping.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Assisted with loss prevention efforts by closely monitoring high-risk items and implementing appropriate security measures to deter theft or damage.
Education
Associate of Arts - General Education
Valencia College
Orlando, FL07-2025
Skills
- Sales strategy
- Consumer Engagement Strategies
- Customer Relationship Coordination
- Comprehensive Product Understanding
- Service Excellence
- Attentive Listening Skills
- Problem-Solving Skills
- Efficient Data Input
- Inventory Optimization Skills
- Proficient in Technical Support
- Technical Support Resolution
- Telephone Troubleshooting Expertise
Timeline
Technical Support and Sales Specialist
Asurion
09.2024 - Current
Lead Customer Service Associate
Wawa
06.2020 - 09.2024
Associate of Arts - General Education
Valencia College
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