Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayden Allen

Orlando

Summary

Resourceful Food Service Team Lead known for high productivity and efficient task completion. Skilled in kitchen management, food safety protocols, and inventory control. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Resourceful Service Desk Specialist known for high productivity and efficient task completion. Possess specialized skills in IT support, troubleshooting, and customer service that ensure the smooth operation of service desk activities; excel in communication, problem-solving, and time management to deliver outstanding support experiences.

Overview

5
5
years of professional experience

Work History

Tech Coach

Asurion
Orlando
09.2024 - 04.2025
  • Conducted testing of software and systems to ensure quality and reliability.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Developed and implemented telesales strategies to achieve sales goals.
  • Participated in team meetings and provided feedback on improving the telesales process.
  • Tracked sales performance metrics to identify trends in market place.
  • Developed trusting relationships with customers by making personal connections.

Lead Customer Service Associate

Wawa
Orlando
06.2020 - 09.2024
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Coordinated with suppliers to reorder supplies and manage inventory replenishment.
  • Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
  • Supervised staff members in various departments, such as food service, or retail operations.
  • Assisted in the training of new employees in food service operations.
  • Assisted the Food Service Manager in training, scheduling, and supervising food service staff.
  • Ensured compliance with all federal, state, and local regulations related to food service operations.
  • Maintained cleanliness of food service area, including counters, equipment, and floors.
  • Evaluated food service operations to ensure compliance with established standards and regulations.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
08-2025

Skills

  • Customer service
  • Problem solving
  • Software testing
  • Team collaboration
  • Sales strategies
  • Inventory management

Timeline

Tech Coach

Asurion
09.2024 - 04.2025

Lead Customer Service Associate

Wawa
06.2020 - 09.2024

Associate of Arts - General Studies

Valencia College

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