Jayden Contreras
San Antonio,Texas
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conduent
San Antonio, Texas
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided guidance and support for staff who have questions about specific aspects of the ITIL framework.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
Cashier
Raising Cane's Restaurants
San Antonio, Texas
02.2023 - 12.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Sa Leadership Academy
San Antonio, TX02-2024
Skills
- Complaint resolution
- Account updating
- Scheduling
- Document control
- Typing [90-120] wpm
- Customer relations
- Active listening
- Product knowledge
- Problem-solving
- Microsoft PowerPoint
- Task prioritization
- Information security
- Customer service
- Opening and closing accounts
- Staff training
- Credit card payment processing
- Adaptability and flexibility
- Call center operations
- Call management
- Coordination
Certification
- ITIL foundation certificate in IT Service Managment
Accomplishments
- #1 CSR for 3 months in my organization
References
References available upon request.
Timeline
Customer Service Representative
Conduent
02.2024 - Current
Cashier
Raising Cane's Restaurants
02.2023 - 12.2024
High School Diploma -
Sa Leadership Academy