JAYDEN Cortes
Montgomery County
Summary
Dedicated and skilled professional with extensive experience representing VPH Cleaning Services, a trusted provider of eco-friendly cleaning solutions in the DMV area. Known for exceptional customer service skills, I excel at building strong client relationships, addressing concerns with empathy, and ensuring satisfaction through clear communication and attention to detail. Highly adept at problem-solving, I consistently assess client needs and deliver tailored solutions, whether resolving scheduling challenges, optimizing cleaning processes, or addressing complex customer requests. My mechanical aptitude enhances my ability to operate, maintain, and troubleshoot advanced cleaning equipment, ensuring efficient and high-quality service delivery. I am committed to upholding legacy of professionalism, sustainability, and excellence, contributing to an unmatched client experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Window Cleaning
VPH Cleaning Services
Gaithersburg
08.2023 - 11.2024
- Trusted eco-friendly cleaning provider in the DMV area.
- Committed to high-quality service and customer satisfaction.
- Supervised teams in residential and corporate cleaning projects.
- Cleaned windows, seals, and tracks.
- Set up workspaces and equipment.
- Trained new staff on company methods.
- Marketed services to residential,
- commercial, and industrial clients.
- Skilled in preventive and corrective maintenance (, electrical, cosmetic).
- Effective in troubleshooting maintenance issues.
- Prepped surfaces and applied paint finishes.
- Performed minor drywall and wood repairs
- Delivered excellent guest service with prompt, clear communication.
- Followed all safety protocols, including Lockout/Tagout.
- Identified and reported safety hazards.
Managed inventory and ordered maintenance supplies. - Basic computer skills, including scheduling tools.
- Oversaw pressure washing, window cleaning, and detailing operations.
Streamlined workflows for timely service.
Handled crew scheduling for all client types. - Used eco-friendly cleaning practices.
Worked closely with clients for tailored solutions. - Ensured quality and customer satisfaction through follow-ups.
Resolved client issues promptly and professionally. - Created and executed marketing plans for growth and retention.
- Managed online presence and listings.
Prepared estimates and negotiated contracts. - Maintained and repaired cleaning tools and equipment.
- Kept supply inventory stocked.
Researched and adopted new green technologies. - Ensured compliance with health, safety, and environmental laws.
Maintained business licenses and insurance. - Conducted risk assessments and preventive actions.
- Trusted eco-cleaning leader in the DMV.
Education
high school diploma -
Penn Foster
03.2024
Skills
- Carpentry
- Marketing
- Mechanical troubleshooting
- Resolution
- Cleaning
- Customer complaint
- Customer service
Certification
took a class in introductory two electrical work
Timeline
Window Cleaning
VPH Cleaning Services
08.2023 - 11.2024
high school diploma -
Penn Foster