Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
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Jayden Crosby

Jayden Crosby

Irving,TX

Summary

Results-driven small business owner with a rich background in all aspects of business operations, from building brand identity to product delivery. Deep understanding of daily business challenges and opportunities. Experienced call center and sales representative with a track record of success in high-volume, fast-paced environments. Holds an Associates of Science and recipient of the prestigious Mustang Scholarship from SMU. Maintained a 4.0 GPA throughout college and ranked third in a class of 600, showcasing strong work ethic and charisma that is brought to every role. A great candidate and investment for any position.

Overview

4
4
years of professional experience

Work History

Small Business Owner

Aspiring Entrepreneurs
01.2023 - Current
  • Established end-to-end marketing funnels with automation for business growth, including a website and targeted ads.
  • Produced diverse designs for company branding, online content, and promotional materials.
  • Managed financial operations, including budgeting, forecasting, and expense tracking.
  • Cultivated relationships with suppliers and vendors to optimize inventory management.
  • Implemented technology solutions for better workflow management and reporting accuracy.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.

Human Resources Office Manager

Mothers Against Drunk Driving Madd
01.2025 - 05.2025
  • Streamlined recruitment processes by implementing effective onboarding procedures for new hires..
  • Managed employee records using HRIS software to ensure compliance with organizational policies.
  • Led performance management initiatives, providing guidance on evaluations and feedback processes.
  • Maintained organized filing systems to ensure easy access to important documents when needed by staff members or management personnel.
  • Assisted in the preparation of budgets for various departments within the organization by tracking expenses closely against projected spending targets.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.

Business Development Representative

Imatrix
10.2024 - 01.2025
  • Developed and maintained relationships with key clients to drive business growth.
  • Conducted market research to identify new business opportunities and competitive landscape.
  • Collaborated with sales team to create tailored proposals enhancing client engagement.
  • Presented product solutions to prospective clients, demonstrating value and benefits effectively.
  • Leveraged CRM software to track leads, manage sales pipeline, and report progress regularly.
  • Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.

Customer Service Representative

Chewy
01.2024 - 10.2024
  • Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
  • Managed customer accounts, updating information to maintain data integrity and compliance.
  • Collaborated with team members to streamline processes, enhancing service delivery efficiency.
  • Analyzed customer feedback to identify trends and recommend improvements for service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Call Center Representative

Dabella
01.2023 - 10.2023
  • Consistently made minimum KPI's and closed pickups at a rate around 50%
  • Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
  • Met inbound customer needs while maintaining strict performance targets.

Door-to-Door Sales Representative

Genesis Solar
06.2021 - 12.2021
  • Consistently canvassed 80+ homes a day and set appointments for 40% of homeowners I spoke with.
  • Exceeded targets consistently by continuously seeking out new customer contacts and closing consistent sales.
  • Sustained business revenue by renewing existing customers and developing new accounts.
  • Canvassed neighborhoods to connect with potential customers and build connections with prospects.

Education

Associate in Science (A.S.) -

Mountain View Community College
Dallas, Texas
05.2033

Skills

  • Business Operations
  • Sales Force, CRM
  • Customer Service
  • Sales Closing
  • Appointment Scheduling
  • Cold Calling
  • Data Entry
  • Call Center Operations
  • Sensitive info handling
  • Planning and execution
  • Project management
  • Business growth and retention
  • Financial planning
  • Negotiation
  • Human resources administration
  • Entrepreneurial leadership
  • Marketing strategies
  • Inventory management
  • Proficient in Microsoft Office

LANGUAGE

English
Native

Timeline

Human Resources Office Manager

Mothers Against Drunk Driving Madd
01.2025 - 05.2025

Business Development Representative

Imatrix
10.2024 - 01.2025

Customer Service Representative

Chewy
01.2024 - 10.2024

Small Business Owner

Aspiring Entrepreneurs
01.2023 - Current

Call Center Representative

Dabella
01.2023 - 10.2023

Door-to-Door Sales Representative

Genesis Solar
06.2021 - 12.2021

Associate in Science (A.S.) -

Mountain View Community College

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