Jayden Drouin
Marksville,LA
Summary
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
2
2
years of professional experience
Work History
Secretary
Iron Gym
06.2025 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Waitress
Rocky's Tails and Shells
09.2023 - 06.2025
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
General Studies
Bunkie High School
Bunkie, LA05-2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- File management
- Document preparation
- Calendar management
- Schedule management
- Multi-line phone systems
- Supply ordering
- Mail distribution
- Phone etiquette
- Filing experience
- Office correspondence
- Critical thinking
- Clear communication
- Office management
Timeline
Secretary
Iron Gym
06.2025 - Current
Waitress
Rocky's Tails and Shells
09.2023 - 06.2025
General Studies
Bunkie High School
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