Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jayden Edgar

Rancho Cucamonga,CA

Summary

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. As well as inventory management, shipping and receiving, proficiency with warehouse equipment, and a strong work ethic, emphasizing your ability to maintain accuracy and efficiency in a fast-paced environment while adhering to safety protocols

Overview

3
3
years of professional experience

Work History

Call Center Representative

Delta Dental of California
12.2024 - Current
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Mentored junior team members and managed employee relationships.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Led on- and off-site customer support teams across multiple time zones.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Fulfillment Associate

Amazon
Bloomington, CA
01.2024 - 11.2024
  • Monitored supply levels of packing materials, requesting restocks as necessary.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Performed daily cycle counts as part of inventory control process.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Conducted inventory counts, identifying discrepancies and updating inventory management system.
  • Assisted customers with pick-up orders at designated loading docks or drive-through areas.

Shift Lead

Dickeys BBQ Pit
Moreno Valley, Moreno Valley
02.2022 - 11.2024
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Ensured compliance with health and safety regulations to provide a safe workplace.
  • Researched industry trends in order to stay ahead of the competition.
  • Responded to customer inquiries and complaints in a professional manner.
  • Maintained positive working relationship with fellow staff and management.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

Education

High School Diploma -

San Gorgiono
05-2023

Electrician Certification -

UEI College
Riverside, CA

Skills

  • Customer service
  • CRM software
  • Call control
  • Order processing
  • Billing adjustments
  • Team training
  • Conflict resolution
  • Data analysis
  • Time management
  • Professional communication
  • Problem solving
  • Logging call information

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Call Center Representative

Delta Dental of California
12.2024 - Current

Fulfillment Associate

Amazon
01.2024 - 11.2024

Shift Lead

Dickeys BBQ Pit
02.2022 - 11.2024

High School Diploma -

San Gorgiono

Electrician Certification -

UEI College

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Jayden Edgar