Jayden Escandon
Houston
Summary
Dynamic Auto Mechanic with proven expertise at Firestone Auto Care, excelling in vehicle diagnostics and repairs. Skilled in brake systems and driveability diagnostics, I enhance performance while fostering a collaborative environment. Committed to safety and customer satisfaction, I consistently exceed expectations through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Mechanic
Firestone Auto Care
12.2023 - Current
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Parts Specialist
Orilleys Auto Parts
11.2021 - 12.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Provided training to new team members on best practices in parts management, fostering a culture of continuous improvement within the department.
Shift Leader
Golden Chick
07.2021 - 11.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Penn Foster Career School
Scranton, PASkills
- Vehicle inspections
- Parts replacement
- Brake systems
- Driveability diagnostics
- Computer diagnostics
- Wheel alignment
- Changing tires
- Hand and power tools
- Installing equipment
Certification
State inspection license, Section 609 license
Timeline
Auto Mechanic
Firestone Auto Care
12.2023 - Current
Parts Specialist
Orilleys Auto Parts
11.2021 - 12.2023
Shift Leader
Golden Chick
07.2021 - 11.2021
Penn Foster Career School