Jayden Fairclough
Selma,NC
Summary
Enthusiastic and experienced professional gifted with excelling in stressful and challenging environments. Organized and dependable candidate successful at managing difficult priorities with a positive attitude. Detail-oriented team player with strong interpersonal skills, and excellent time management abilities. An extraordinary passion for learning, developing and enhancing to exceed company expectations. Capable in applying different skills obtained from a variety of career avenues to further improve professional qualities.
Overview
8
8
years of professional experience
Work History
Claims Specialist/Investigator
State Farm
08.2023 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Conducted full claim investigations and reported updates and legal actions.
- Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Posted payments to accounts and maintained records.
Police Officer II/Investigator
The Town Of Apex
10.2019 - 08.2023
- Displayed exceptional knowledge of appropriate Federal and State laws as well as Town Ordinances.
- Displayed the ability to adapt quickly and effectively to produce results under high stress which provided a reasonable course of action.
- Conducted thorough felony and misdemeanor investigations for money laundering, embezzlement, prescription fraud, forgery, identity theft, illegal controlled substances, domestic assaults, driving while impaired, identity theft, etc.
- Participated in financial criminal investigations with banks such as Wells Fargo, NC State Employees Credit Union and Texans Credit Union.
- SAR writing experience.
- Prepared and have written a large variety of detailed and comprehensive incident reports pertaining to crimes that were committed.
- Interviewed suspects, complainants, witnesses and victims to obtain statements.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
Upscale Security Officer
G4S Secure Solutions
10.2016 - 10.2019
- Enhanced security measures by conducting regular patrols and surveillance of the premises.
- Improved response time by effectively coordinating with law enforcement, emergency services, and other security personnel during incidents.
- Assisted in the development of comprehensive security plans for high-profile clients and events.
- Investigated criminal activity and prepared detailed incident reports.
- Provided assistance to customers, employees as well as visitors in a courteous and professional manner.
Shuttle Bus Driver
Purchase Park 2 Fly
10.2016 - 10.2017
- Enhanced passenger satisfaction by providing friendly and efficient service during shuttle bus rides.
- Ensured timely arrivals and departures by maintaining strict adherence to established schedules.
- Increased safety awareness with thorough pre-trip inspections and routine maintenance checks.
- Assisted passengers with boarding and disembarking, ensuring a smooth and safe experience for all riders.
- Organized vehicles in designated areas depending on departure and return.
Brand Representative
Hollister.Co
10.2015 - 05.2016
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
- Investigated products to be presented to prepare or demonstrations.
Education
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Lynchburg, VA01.2025
Associate of Applied Science - Police Science, Community Policing And Leadership
Blue Lights College
Apex, NC05.2019
High School Diploma -
Archbishop Stepinac High School
White Plains05.2016
Skills
- Documentation Review
- Analytical Skills
- Problem Solving
- Critical Thinking
- Attention to Detail
- Strong PC Skills, Office, Excel, Word
- Conflict Resolution
- Data Entry
- Excellent Administrative Abilities
- Interpersonal Skills
- Compliance Management
- Effective Communication
Timeline
Claims Specialist/Investigator
State Farm
08.2023 - Current
Police Officer II/Investigator
The Town Of Apex
10.2019 - 08.2023
Upscale Security Officer
G4S Secure Solutions
10.2016 - 10.2019
Shuttle Bus Driver
Purchase Park 2 Fly
10.2016 - 10.2017
Brand Representative
Hollister.Co
10.2015 - 05.2016
Bachelor of Science - Business Administration And Data Analysis
Liberty University
Associate of Applied Science - Police Science, Community Policing And Leadership
Blue Lights College
High School Diploma -
Archbishop Stepinac High School