Jayden Golphin
Douglasville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dynamic individual with hands-on experience in Customer Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
05.2023 - 11.2023
- Handled inbound service calls 50-75 calls daily
- With great attitude i drive customer satisfaction through voice, chat, and/or email communications
- I have the ability to Navigate through multiple systems and tools
- I have strong communication skills, including the ability to navigate between screens while assisting customers
- I am a problem-solver with a can-do attitude throughout this job for all customers and task at hand
Customer Service Representative
Capital One
02.2023 - 05.2023
- Account Specialist For Capital One in high demand environment and helping customers with their accounts and resolving any issues stated for the call and also being a good representative to all customers, because that shows you care for resolution and create an healthy and trust worthy experience for each and any customer
Sales Agent
College Hunks Hauling Junk and Moving
05.2022 - 12.2022
- What i do at college hunks is call my clients day and night to book movers for their home, shed, apartment, office, and etc moves and had to be able to sale my company to them so they can get the best service opportunity at hand, me having the skill to know how to talk to different types of people day and night, having good verbal communication skills is something at this job i was very successful with
Remote Insurance Agent
Qualfon
10.2021 - 03.2022
- Remote Agent for the company and learned basic and understanding of heath insurance and giving the new customers help with information about there questions with insurance they currently have or what my company provided with our insurance we sold/advertised
Front Desk Receptionist/Customer Service Representative
D-BAT Douglasville
03.2020 - 02.2021
- My job at D-BAT was everything listed and even more which made me work a lot harder and understand my position at the job and what my coworkers needed out of me
- Understanding the depth of customer services and what my customers wanted is what kept the job flow successful and this job was partial sales which was a challenge that was not complicated for me at all, managers and co-workers knew of me being very successful and professional at this job
Education
IT CERTIFICATIONS - Information Technology
MyComputerCareer
Columbus, NC05-2025
No Degree - Business
Brewton-Parker College
Mount Vernon, GA05-2020
Skills
- Sales expertise
- Microsoft Excel
- Tracking complaints
- POS systems expert
- Call escalation
- Call center experience
- Customer service
- Hardware installations
- Data collection
- Hardware updates
- Document management
- Problem-solving skills
- Excellent interpersonal skills
Certification
- Life & Health Insurance License
- Property & Casualty License
Assessments
- Sales skills, Proficient, 01/01/22
- Call center customer service, Proficient, 01/01/22
- Customer service, Proficient, 11/01/21
- Recruiting, Completed, 08/01/21
Timeline
Customer Service Representative
Foundever
05.2023 - 11.2023
Customer Service Representative
Capital One
02.2023 - 05.2023
Sales Agent
College Hunks Hauling Junk and Moving
05.2022 - 12.2022
Remote Insurance Agent
Qualfon
10.2021 - 03.2022
Front Desk Receptionist/Customer Service Representative
D-BAT Douglasville
03.2020 - 02.2021
IT CERTIFICATIONS - Information Technology
MyComputerCareer
No Degree - Business
Brewton-Parker College