Jayden Hall
Tremonton,UT
Summary
Talented and skilled customer service representative. I have years of experience in customer service along with; troubleshooting, help desk, sales, caregiving, project quoting, chat agent, phone agent, managing accounts and memberships.
Overview
7
7
years of professional experience
Work History
Project Estimator
Valley View Granite
Tremonton, UT
11.2023 - 07.2024
- Identified areas where cost savings could be achieved without compromising quality standards.
- Measured house plans.
- Quoted countertops.
- Negotiated contracts with vendors for best possible prices while maintaining quality standards.
- Evaluated bids from subcontractors to ensure accuracy and completeness.
- Collaborated with other departments within the organization to ensure timely completion of projects.
CNA
Homewatch CareGiversInc
Logan, UT
05.2023 - 11.2023
- Reported changes in patient conditions to registered nurse or physician.
- Administered medications under supervision of a licensed nurse.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Transported residents within the facility as needed.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Monitored food intake and output as directed by nursing staff.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Troubleshooting Technician
iFIT
Logan, Utah
02.2022 - 08.2023
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Operated specialized diagnostic tools used to identify system faults.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Conducted preventive maintenance procedures according to established schedules.
- Replaced defective components or parts as needed.
- Managed Customer memberships.
Cashier
Miller Gas
Tremonton, UT
10.2022 - 06.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Customer Support Specialist
Vivint
Logan, Utah
07.2021 - 02.2022
- Performed regular follow-up calls to check on customer satisfaction levels.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Recorded all customer interactions into the database system accurately and completely.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
Cashier
Loves Travel Stop
Brigham City, Utah
03.2020 - 08.2020
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Became Manager over the food department.
Barista
Buzzbru
Brigham City, Utah
02.2020 - 05.2020
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
Direct Support Staff Member
Antannas Vocational Services
Tremonton, Utah
07.2018 - 11.2019
- Instructed clients on proper use of adaptive equipment for mobility, communication, and self-care needs.
- Assisted in developing, implementing and monitoring individual service plans.
- Encouraged client participation in community activities such as shopping trips, volunteering opportunities and recreational activities.
- Developed positive relationships with clients by providing emotional support and guidance.
- Ensured that all services are provided in a safe environment free from abuse or neglect.
- Provided assistance to individuals with physical and mental disabilities in activities of daily living.
- Organized leisure time activities such as arts and crafts projects, group games, outings.
- Facilitated communication between clients, families, and other healthcare professionals.
- Provided transportation for appointments when necessary using company vehicles or public transportation.
- Adhered to all organizational policies and procedures related to HIPAA regulations.
- Implemented behavioral interventions when appropriate following agency protocols.
- Supervised and monitored the safety of clients during recreational activities.
- Observed changes in behavior or condition of clients to report to supervisor or medical staff promptly.
- Assisted with the development of skills needed for independent living such as budgeting money or grocery shopping.
Cashier
A&W
Plymouth, UT
04.2018 - 08.2018
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Prepared meals for customers
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Wendy's
Tremonton, Utah
05.2017 - 02.2018
- Resolved customer complaints professionally in accordance with company policy.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Prepared meals for customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Bear River High School
Garland, UT06-2018
Skills
- Bid preparation
- Structural systems
- Project Planning
- Estimate Preparation
- Cost Reporting
- Obtaining bids
- Mathematical problem-solving
- Customer Service
- Salesforce
- Microsoft
- Troubleshooting
- Zen Desk
- Network Support
- Desktop Support
- Sales
Timeline
Project Estimator
Valley View Granite
11.2023 - 07.2024
CNA
Homewatch CareGiversInc
05.2023 - 11.2023
Cashier
Miller Gas
10.2022 - 06.2023
Troubleshooting Technician
iFIT
02.2022 - 08.2023
Customer Support Specialist
Vivint
07.2021 - 02.2022
Cashier
Loves Travel Stop
03.2020 - 08.2020
Barista
Buzzbru
02.2020 - 05.2020
Direct Support Staff Member
Antannas Vocational Services
07.2018 - 11.2019
Cashier
A&W
04.2018 - 08.2018
Cashier
Wendy's
05.2017 - 02.2018
High School Diploma -
Bear River High School
Similar Profiles
Crystal Tuers-WelchCrystal Tuers-Welch
Cleaning Technician/Housekeeper at Valley Valley View Medical Center-HHSCleaning Technician/Housekeeper at Valley Valley View Medical Center-HHS
Natalie ChaconNatalie Chacon
Cheer Captain at Granite Hills High School, Apple Valley UnifiedCheer Captain at Granite Hills High School, Apple Valley Unified
Trinity F. RenteriaTrinity F. Renteria
Teacher's Assistant at Granite Hills High School, Apple Valley UnifiedTeacher's Assistant at Granite Hills High School, Apple Valley Unified