Jayden Hanks
Columbus,OH
Summary
Driven IT professional with a proven track record in troubleshooting and customer service, honed through experience with JEAO Group and as a self-employed tech specialist. Expert in configuring VoIP servers and building custom gaming PCs, complemented by a keen ability to solve complex customer issues efficiently. Demonstrates exceptional attention to detail and a commitment to delivering results that exceed expectations.
Overview
9
9
years of professional experience
Work History
In Home It
Self-employeed
04.2023 - Current
- Traveled to clients' homes to troubleshoot, fix, or set up any type of technology such as computers, TV's, routers, firewalls, etc.
- This helped me gain some experience in real life troubleshooting for a client base, as well as build my customer service skills.
Delivery Driver
JEAO Group
03.2023 - Current
- Delivered vending products across central Columbus, this job has been good for while I am in school full time(works well with my schedule). Has helped me deal with customer complaints and how to deal with
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Custom PC Builder
Self-employeed
05.2015 - Current
- Built Gaming PC's in my spare time and sold them, I learned the ins and outs of a computers hardware and software through this process
- Labeled components and monitored use to keep accurate records.
- Conducted research and development on new components and technologies, and created detailed reports outlining findings.
Education
Bachelor of Arts - Communication Technology
Ohio State University
Columbus, OH05.2026
High School Diploma -
Grove City Christian School
Grove City, OH06.2022
Skills
- Comptia
- Troubleshooting
- Customer Service
- Attention to Detail
- Problem Solving
- Routers
- Configure Voip Servers
- Develop Websites
- Tested different operating systems
- Built Gaming PC's
- Tech Support
Timeline
In Home It
Self-employeed
04.2023 - Current
Delivery Driver
JEAO Group
03.2023 - Current
Custom PC Builder
Self-employeed
05.2015 - Current
Bachelor of Arts - Communication Technology
Ohio State University
High School Diploma -
Grove City Christian School