Jayden Jefferson
Las Vegas,NV
Summary
A seasoned Manager at McDonald's, I excel in team leadership and complex problem-solving, significantly enhancing customer satisfaction and safety procedures. My proactive approach in staff training and development, coupled with a knack for effective communication, has propelled team performance and operational success.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
12.2020 - 10.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Desert Oasis
6600 W Erie Ave Las Vegas,Nv 8914106-2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Multitasking
- Problem-Solving
- Excellent Communication
- Staff Training
- Task Delegation
Timeline
Manager
McDonald's
12.2020 - 10.2024
High School Diploma -
Desert Oasis