Jayden Keatts
Pelham,NC
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
1
1
year of professional experience
Work History
Host
Olive Garden Restaurant
Danville , VA
02.2022 - Current
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Informed servers of newly seated parties for speedy service.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collected information from arriving customers to seat groups or place them on waitlist.
Host
Franks Pizza
Chatham, VA
08.2021 - 02.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
Education
Associate of Science - Veterinary Technology
Patrick Henry Community College
Martinsville, VA05.2022
Skills
- Front- and Back-Of-House Coordination
- Team Player
- Guest Greeting and Seating
- Reservation Management
- Time Management
- Menu Coordination
- Guest Flow
- Active Listening and Communication
- Warm and Welcoming
- Restaurant Operation
Timeline
Host
Olive Garden Restaurant
02.2022 - Current
Host
Franks Pizza
08.2021 - 02.2022
Associate of Science - Veterinary Technology
Patrick Henry Community College
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