Jayden Larzelere
Inman,South Carolina
Summary
Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
12
12
years of professional experience
Work History
Chat Administrator
Chatlands LLC
01.2014 - Current
- Computerized office activities, maintained customer communications and tracked records.
- Entered and maintained departmental records in company database.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Call Center Agent
Glotele Virtual Communications
09.2018 - 08.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Crew Member
Taco Bell
11.2017 - 02.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Sales Associate
Hot Topic
10.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Technical Support
- Business Administration
- Strategic Planning
- Expense Reporting
- Performance Improvement
- Office Management
- Continuous Improvements
- Inbound Customer Calls
- Verbal Communication
- Multitasking Strengths
- Adapt to Diverse Groups
Timeline
Call Center Agent
Glotele Virtual Communications
09.2018 - 08.2020
Crew Member
Taco Bell
11.2017 - 02.2018
Sales Associate
Hot Topic
10.2014 - 01.2016
Chat Administrator
Chatlands LLC
01.2014 - Current
Computer Science
Southern New Hampshire University