Jayden Letner

MER II

• Developing and maintaining positive member relations
• Learning and following all organizational policies and procedures to maintain safe and professional working environments.
• Greeting members warmly to set the tone of great customer service and a welcoming atmosphere.
• Handling member escalations quickly and professionally to restore the member's confidence in WPCU.

Head Teller

• Making sure all cash machines are filled while not having too much to meet auditing requirements.
• Ordering cash in a timely manner to ensure that we have enough to keep our members happy while making sure the center isn't over its cash limits.
• Making excel spreadsheets to help organize and save past and incoming orders.

Member Center Self Auditor

• Ensuring that all dual control is done correctly.
• Cleaning up all the logs and make sure the the information showing is correct.
• Counting all the cash inside the member center to ensure we are in balance.
• Running reports to make sure we have the correct amount of gift cards and safety deposit box keys.
• Gathering together all the auditing paper work to send over to the internal audit each month.
• Organizing and storing six months worth of audits to stay in compliance.

Trainer Mentor

• Training new hires and getting them accustomed to our system.
• Teaching new hires best practices when helping members.
• Helping and teaching all partners when they are confused while helping members.
• Teaching all partners important details about safety and robbery procedures.

Manager on Duty

• Opening the member center in a timely manner.
• Making sure the member center checklist is getting done throughout the day.
• Closing the member center while making sure all the end of day paperwork gets printed and signed with dual signatures.
• Answering complicated questions while manager is busy or out of office.
• Finding and correcting errors at the end of the day.

• Prepared end-of-shift reports for management review and approval
• Worked cooperatively with teams to accomplish business goals and objectives
• Supervised food production and preparation, promoting consistency with established recipes and procedures
• Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
• Oversaw shift operations to create quality products that met company standards
• My GM is Brandon Haggard, and his phone number is 937-952-7784
• My Area Manager is Angela Tragresser, and her number is 937-867-9406

• Performed safety equipment checks and reported malfunctions and damage to supervisor
• Communicated effectively with fellow employees and patrons
• Attended regularly scheduled staff meetings and trainings
• Documented incidents and injuries and submitted report to supervisor at end of shift
• Developed strong working relationships with other employees and general public
• Remained calm and poised during periods of stress or when dealing with difficult people

• Developed and maintained strong customer relationships and networks within designated sales territory
• Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
• Adapted to and remained flexible in changing, fast-paced work environment
• Negotiated contracts and prices with clients to exceed sales goals
• Worked with management teams to develop annual sales plans, goals and targets