Summary
Work History
Education
Skills
Timeline
Generic

Jayden Mason

Syracuse

Summary

Seasoned Security Officer with a proven track record at Allied Universal Security Services, adept in threat assessment and emergency response. Skilled in fostering safety and providing superior customer service, I excel in conflict de-escalation and CCTV surveillance. My dedication has significantly enhanced security protocols, contributing to a safer environment for all.

Work History

Security Officer

Allied Universal Security Services
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Security Officer

Crouse Hospital
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

City Carrier Assistant

United States Postal Office
  • Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
  • Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
  • Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
  • Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
  • Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
  • Planned and cased mail in sequence of delivery for designated route.

Member Service Associate

Broadview Federal Credit Union
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Supported cross-departmental initiatives aimed at streamlining processes related to membership maintenance or renewal.
  • Served as a liaison between members and other departments, facilitating smooth communication and issue resolution.
  • Worked closely with management to identify opportunities for enhancing member satisfaction across all touchpoints.
  • Developed strong rapport with clientele, leading to increased loyalty and trust in the organization''s services.
  • Provided ongoing support to existing members, keeping them informed of policy changes or new offerings.
  • Conducted regular audits of member information, maintaining up-to-date records and compliance with company policies.
  • Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
  • Contributed to membership growth by effectively marketing benefits and services to prospective clients.
  • Gathered feedback from members on their experiences, using insights to drive future improvements in service delivery.
  • Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
  • Processed payments for memberships, ensuring accuracy and timeliness in financial transactions.

Education

Criminal Justice - Criminal Justice

Onondaga Community College
Syracuse, NY

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV monitoring
  • Detail-oriented
  • CCTV surveillance
  • Superior customer service
  • Physical fitness
  • Emergency response
  • Patrol operations
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation

Timeline

Security Officer

Allied Universal Security Services

Security Officer

Crouse Hospital

City Carrier Assistant

United States Postal Office

Member Service Associate

Broadview Federal Credit Union

Criminal Justice - Criminal Justice

Onondaga Community College

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Jayden Mason