Jayden Mathis
Ellenwood
Summary
Results-driven professional with expertise in Customer Service and Logistics, enhanced by TSA experience in Security Operations and Regulatory Compliance. Skilled in strategic problem-solving and adaptability, promoting efficient resolutions in challenging environments. Committed to leveraging technical skills in collaborative settings to foster growth and innovation, driving success for teams and organizations.
Overview
6
6
years of professional experience
Work History
Medical Logistics Specialist
U.S. Army Reserves
10.2021 - Current
- Ensured timely processing of payments for medical supplies and equipment.
- Conducted regular safety patrols, enhancing security of facilities and personnel.
- Maintained document accuracy, ensuring accountability for all items in inventory.
- Tracked orders effectively using DMLSS system to improve inventory management.
- Assisted customers with orders via DCAM system, enhancing service efficiency.
- Coordinated logistics for timely delivery of medical supplies, supporting operational readiness.
Transportation Security Officer
Transportation Security Administration
12.2022 - 07.2025
- Screened passengers and baggage to ensure security and maintain safety amongst the population.
- Performed hands-on screening of carry-on items, conduct pat-downs, and verify passenger identification accurately.
- Identified and resolve potential security threats in real-time.
- Utilized advanced screening equipment (X-ray, body scanners, ETD) to detect prohibited or dangerous items.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
- Collaborated with law enforcement to address potential security threats and incidents effectively.
- Trained new team members on screening processes and operational standards to maintain efficiency.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
Team Member
McDonald's
05.2020 - 09.2021
- Enhanced customer satisfaction by preparing quality food items efficiently.
- Maintained accurate inventory records for stock management and accountability.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Collaborated with supervisors to address and resolve customer grievances effectively.
- Created a welcoming atmosphere that improved overall customer experience.
Education
Associate of Science -
U.S. Army Academy of Health Science
Fort Sam Houston, TXHigh School - undefined
Martin Luther King Jr. High School
Ellenwood, GA05.2021
Associate of Applied Science - Radiology Tech
Atlanta Technical College
Atlanta, GASkills
- Customer Service
- Organizational time strategies
- Emergency Response Protocols
- General Administration
- Team-oriented management
- Threat Detection and Mitigation
- Software applications
- Warehouse operations
- Shipping and receiving
- Patient care coordination
- Supply chain optimization
- Logistics planning
- Hazardous materials handling
- Purchasing
- Medical equipment handling
- Emergency preparedness
- Financial management
- Transportation management
- Stock control
- Medical supply chain
- Emotional intelligence
- Policy Dissemination
- Detail-oriented approach
- Analytical skills in fraud prevention
- Flexible problem-solving
- Effective oral and written communication
- Conflict De-escalation
- Equipment Troubleshooting and Calibration
Timeline
Transportation Security Officer
Transportation Security Administration
12.2022 - 07.2025
Medical Logistics Specialist
U.S. Army Reserves
10.2021 - Current
Team Member
McDonald's
05.2020 - 09.2021
High School - undefined
Martin Luther King Jr. High School
Associate of Science -
U.S. Army Academy of Health Science
Associate of Applied Science - Radiology Tech
Atlanta Technical College