- Avid Reader
- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Documenting and sharing travel experiences
- Music
- Participating in local clean-up initiatives
- Youth mentor, providing guidance and support to empower the next generation of leaders
Jayden McGruder
Summary
- Excellent customer service, collaboration and communication skills
- In-depth knowledge of products of companies
- Ability to multitask and comply with mandates with displaying excellent organizational, interpersonal and communication skills
-Professional sales leader with proven ability to drive team collaboration and achieve results.
-Skilled in customer service, inventory management, and merchandising.
-Adaptable and reliable, ensuring smooth operations and meeting dynamic business needs. Strong focus on developing team capabilities and enhancing overall store performance.
-Capable with solid background in leading sales floor teams to meet and exceed targets. Demonstrates ability to enhance team performance through effective training with proven skills in inventory management and customer satisfaction.
-Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
-Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
-Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success.
-Experienced with leadership in retail environment, focusing on team cohesion and sales growth. Utilizes training and motivation techniques to enhance team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Floor Team Leader
Skechers
12.2023 - 06.2024
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Trained new team members on company policies, product knowledge, and selling techniques to enhance overall performance.
- Increased sales revenue by implementing effective sales strategies and fostering strong customer relationships.
- Strengthened internal communication among team members by introducing new tools designed to facilitate information sharing more efficiently.
- Developed and maintained a profitable client base through targeted prospecting and relationship building.
- Assisted customers with product selection based on their specific needs, preferences, or budget requirements to ensure satisfaction with purchases made.
Warehouse Operator
The Craft Coalition
12.2021 - 08.2023
- Stocked inventory when low
- Persuasively explain product details to customers
- Monitor the sales floor throughout shifts
- General cleaning of entire site/ Store maintenance
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and merchandise areas.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Managed the receipt, inspection, storage, retrieval, and dispatch of goods following established protocols consistently throughout tenure as Warehouse Operator.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
Lead Sales Associate
DTLR
07.2019 - 09.2021
- Improving overall customer experience through sales
- Offered assistance to customers
- Explained the features of products
- Assisted with all cleaning and sanitizing of the gathering area
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Developed and maintained knowledge of current sales and promotions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Cashier Team Lead
Harris Teeter Grocery
10.2017 - 05.2019
- Handled credit and currency transactions quickly and accurately
- Had followed procedures for safe food preparation
- Maintained cleanliness of cooking and seating area
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor of Business Administration - Business Administration
Howard Community College
Fulton, Maryland05-2026
High School - High School Graduate
Reservoir High School
Fulton, Maryland06-2021
Skills
- Team management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Multitasking Abilities
- Dependable and responsible
- Organized and time managable
Accomplishments
2013 Master of Ceremonies
2014 HCPSS Spelling Bee runner-up
Accomplished Photographer
Skilled with playing percussion, trombone, and saxophone
Affiliations
- HCC
Certification
- First Aid Certification
- MD state Driver's License
- CPR/AED Certification
- Salesforce Certified Administrator - Salesforce.
National Honor's Society
Stellar performance in Academic studies while in elementary school
Promoted to "Gifted and Talented" classes
Honor Roll Certificates in both 7th and 8th grade for Academic performance
Able to maintain B+ average
Academic Honors in 2018 and 2019
Graduated with NHS and BSAP Honors in 2021
Interests
Timeline
Sales Floor Team Leader
Skechers
12.2023 - 06.2024
Warehouse Operator
The Craft Coalition
12.2021 - 08.2023
Lead Sales Associate
DTLR
07.2019 - 09.2021
Cashier Team Lead
Harris Teeter Grocery
10.2017 - 05.2019
Bachelor of Business Administration - Business Administration
Howard Community College
High School - High School Graduate
Reservoir High School
Similar Profiles
Lyonel NguyenLyonel Nguyen
Team Member at SkechersTeam Member at Skechers
Jesus CamposJesus Campos
Second Assistant Manager at SkechersSecond Assistant Manager at Skechers
Sakshi Saxena, CPHR CandidateSakshi Saxena, CPHR Candidate
Product Specialist at SkechersProduct Specialist at Skechers
William MurphyWilliam Murphy
Store Manager at SkechersStore Manager at Skechers
Amanda PietteAmanda Piette
Sales Floor Team Leader at Lush CosmeticsSales Floor Team Leader at Lush Cosmetics