Jayden McMilleon
Rockaway park,NY
Summary
Dynamic Head Waiter at Saucey Pizza Bar with a proven track record in guest relations management and team supervision. Enhanced customer loyalty through effective communication and problem-solving, while training staff on POS systems. Committed to exceptional service and safe food handling, consistently fostering positive dining experiences.
Hospitality professional with proven track record in high-end dining environments, ensuring exceptional guest experiences through meticulous attention to service details. Highly reliable and adaptable, fostering collaborative team atmosphere focused on achieving superior dining service. Adept in conflict resolution and staff training to maintain service excellence.
Overview
2
2
years of professional experience
Work History
Head Waiter
Saucey Pizza Bar
Long Island City, New York
10.2024 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
Waiter's Assistant
Rockway Beach Hotel
Rockaway Park, New York
02.2023 - 10.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged tables and chairs for special occasions and events.
- Provided attentive service and proactively assessed guest needs.
- Assisted with bussing tables and cleaning up spills.
Education
High School Diploma -
Channel View
06-2023
Skills
- Guest relations management
- High volume dining
- Team supervision
- Relationship management
- Safe food handling
- Cash handling
- Decision-making
Timeline
Head Waiter
Saucey Pizza Bar
10.2024 - Current
Waiter's Assistant
Rockway Beach Hotel
02.2023 - 10.2024
High School Diploma -
Channel View
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