Jayden Mendigorin
Bountiful
Summary
Dynamic and results-oriented customer service professional with over 9 years of experience in delivering exceptional support and cultivating strong customer relationships. Demonstrating ability to exceed expectations through prompt resolution of inquiries and issues, leveraging active listening, problem-solving, and effective communication skills to ensure customer satisfaction. Proficient in multitasking and thriving in fast-paced environments while maintaining a friendly and professional demeanor. Expertise in utilizing various customer service tools and systems to streamline processes and enhance the overall customer experience, dedicated to contributing positively to organizational success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Backcountry
09.2023 - 04.2025
- Responded to customer requests for products, services, and company information through calls, email, chat and SMS
- Responded to customer product inquires, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Hit monthly sales goals
- Set up returns and exchanges Hit above goal on all metrics
Chiropractic Assistant
Community Chiropractic & Wellness
01.2023 - 07.2023
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Cleaned office and treatment rooms
- Directed patients to exam rooms, fielded questions, took x-rays and prepared for physician examinations.
- Answered incoming calls
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted patients with physical therapy exercises
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Scanned documents, input paperwork into software, responsible for all clerical duties
- Provided hands on ultrasound therapy on patients
- Performed electric muscle stimulation and mechanical traction.
Customer Service Representative
Trajector Disability
06.2022 - 01.2023
- Qualified leads and turned them into intakes
- Answered all incoming calls
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Completed disability claims with clients
- Walk clients through process and electronic signature
- Met customer call guidelines for service levels, handle time and productivity.
Office Administrator
Valor Pest Solutions
03.2021 - 03.2022
- Managed a team of 6 technicians and their daily routes
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Communicated with vendors, clients, sales reps and techs
- Reconciled account files and produced monthly reports.
- Built rapport and a strong relationship with customers
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Fraud Investigator
Bank Of America
08.2020 - 03.2021
- Conducted prompt and thorough investigations on referred files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Account Manager
Vid Army
03.2019 - 06.2020
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Served customers with knowledgeable, friendly support at every stage of the video production process
- Served customers with knowledgeable, friendly support at every stage of the video production process conversion and closing.
- Contributed to event marketing, sales and brand promotion.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
Office Manager
Tyto Pest Control
10.2018 - 03.2019
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Interceded between employees during arguments and diffused tense situations.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma -
Davis High School
12.2016
Skills
- Client account management
- Monthly account reconciliation
- Office administration
- Data entry proficiency
- Customer engagement strategies
- Skilled in Google collaboration tools
- Effective problem resolution
- Experienced with Microsoft Office applications
- NetSuite proficiency
Timeline
Customer Service Representative
Backcountry
09.2023 - 04.2025
Chiropractic Assistant
Community Chiropractic & Wellness
01.2023 - 07.2023
Customer Service Representative
Trajector Disability
06.2022 - 01.2023
Office Administrator
Valor Pest Solutions
03.2021 - 03.2022
Fraud Investigator
Bank Of America
08.2020 - 03.2021
Account Manager
Vid Army
03.2019 - 06.2020
Office Manager
Tyto Pest Control
10.2018 - 03.2019
High School Diploma -
Davis High School