Jayden Nielsen
Renton,WA
Summary
Passionate and experienced in computer assembly, IT support, and troubleshooting looking to further my skills and experience in the computer technology industry.
Overview
7
7
years of professional experience
Work History
IT Technician
Blue Origin
Kent, WA
06.2022 - 08.2024
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Coordinated with 3rd party vendors to fix machines/equipment
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Understanding the directory of the companies network files to apply users to the correct domain.
- Coordination among team members for IT monthly orders and special orders
Boeing IT Field Technician
RMS
Renton, WA
08.2021 - 06.2022
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Installed specific operating systems on various types of devices as well with specific programs on those assets.
- Updated and reconfigured existing and new computers with current software and operating systems.
- Transferred users data from one computer to another using specific software.
- Upgraded laptops/desktops, improving speed and performance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Amazon Warehouse Employee
Amazon
Tukwila, WA
06.2020 - 05.2021
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Soccer Referee
Washington State Referee Association
Tukwilla, WA
06.2017 - 01.2021
- Disciplined and determined to continue working with an extremely flexible schedule
- Good time management and ahead of time planning
- Putting in extra fitness training outside of work to stay physically healthy and capable to keep up with the fastest speed on the pitch
- Quick to respond to emails/messages when there is a urgent need for referees to cover games within a short time period
- The ability to take leadership and diffuse heated situations with a short amount of time while making the correct calls based on observation
- Conferred with coaches, players and umpires to discuss calls and disputes.
- Reacted to complex game situations quickly and effectively.
- Tracked game scores, added or subtracted points and imposed penalty points.
Education
High School Diploma -
Seattle Christian School
Tukwila, WA06.2019
High School Diploma -
Digipen WANIC Program
Redmond, WA06.2019
Skills
- Positive learning process
- Excellent communication
- Quick learner
- Data backup and recovery
- Testing procedures
- Computer Assembly & disassembly processes
- Equipment and machine troubleshooting
Accomplishments
RCL PREMIER LEAGUE SOCCER | 2012-2018
- Traveled across multiple states and countries to compete in high level tournaments.
- Won back to back state cup tournaments as well as being in the championship for state 3 years in a row and many after.
- Won many leagues at the highest division.
GAME DESIGN
- Production leader for multiple game and art projects
- Successfully recreated the games "Maze Craze" and "Frogger"
- Capable of being a leader and executing appropriate decisions that works best for the project and the team
- Very strong verbal communicator during presentations towards a large audience with minimal mistakes
COMPUTER GAMING AND TECHNICAL UNDERSTANDING
- Gained an understanding for helpful computer programs for testing and file organization.
- Knowledge of where files are kept from experience of gaming and 3+ years in the IT industry.
- Little over 7 years of experience in owning and putting together my own gaming PC and know how to use it.
- Have about 3 weeks worth of experience for troubleshooting mods for games.
- Successfully coordinated and provided IT equipment for setting up a new site location for Blue Origin
Timeline
IT Technician
Blue Origin
06.2022 - 08.2024
Boeing IT Field Technician
RMS
08.2021 - 06.2022
Amazon Warehouse Employee
Amazon
06.2020 - 05.2021
Soccer Referee
Washington State Referee Association
06.2017 - 01.2021
High School Diploma -
Seattle Christian School
High School Diploma -
Digipen WANIC Program