Summary
Overview
Work History
Education
Skills
References
Timeline
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Jayden Norman

Fayetteville,GA

Summary

Experienced shift leader with a proven ability to lead teams, resolve conflicts, and create positive environments that promote collaboration and efficiency. My background in managing diverse teams and addressing challenges has strengthened my communication and interpersonal skills, which align with my academic focus in Clinical Psychology at Georgia State University. I aim to apply these strengths to roles that require both leadership and adaptability.

Let me know how this feels!

Overview

4
4
years of professional experience

Work History

Shift Leader

Andy's Frozen Custard
Fayetteville, GA
02.2022 - Current
  • Managed end-of-night procedures, including counting safes, reconciling drawer totals, and maintaining an accurate logbook.
  • Compiled and reviewed sales reports, ensuring accurate financial records.
  • Oversaw inventory management, monitoring stock levels, rotating products based on expiration dates, and ensuring quality standards before sale.
  • Trained and coached new employees, covering company policies, operational procedures, and customer service standards.
  • Assigned employees to roles that optimized productivity, strategically placing skilled staff in key areas.
  • Supervised and led employees, ensuring efficiency while maintaining high customer service levels.
  • Facilitated smooth shift operations, assisting with inventory receiving, auditing, and restocking.
  • Handled cash management, counting registers at shift change and closing, identifying discrepancies, and preparing bank deposits.
  • Provided excellent customer service, addressing inquiries, resolving issues, and fostering a positive shopping experience.

Shift Leader

Your Pie
Fayetteville, GA
05.2021 - 02.2022
  • Oversaw food preparation and presentation, ensuring all menu items met company standards for quality and consistency.
  • Managed shift transitions, ensuring all opening and closing duties were completed efficiently.
  • Handled scheduling adjustments, making real-time decisions to maintain adequate staffing levels during peak hours.
  • Monitored food and supply inventory, coordinated with vendors, and placed orders to prevent shortages.
  • Fostered a positive team environment by providing guidance and support to staff, ensuring excellent performance and morale.
  • Engaged with customers to ensure a memorable dining experience, promptly addressing concerns and maintaining a welcoming atmosphere.
  • Assisted with marketing initiatives, promoting special deals and community events to drive sales and enhance brand loyalty.

Education

High School Diploma -

Fayette County High School
Fayetteville, GA
05-2024

Some College (No Degree) - Clinical Psychology

Georgia State University
Atlanta, GA

Skills

  • Operations support
  • POS system operation
  • Positive attitude
  • Staff performance reviews
  • Follow-up procedures
  • Drawer assignments
  • Leadership
  • Customer Service
  • Time Management
  • Problem-Solving
  • Inventory Management
  • Communication
  • Conflict Resolution
  • Adaptability
  • Team Collaboration

References

References available upon request.

Timeline

Shift Leader

Andy's Frozen Custard
02.2022 - Current

Shift Leader

Your Pie
05.2021 - 02.2022

High School Diploma -

Fayette County High School

Some College (No Degree) - Clinical Psychology

Georgia State University

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Jayden Norman