Jayden Perez
East Hartford,CT
Summary
Dynamic and versatile professional with a strong background in Information Technology and Retail Management. Proven adaptability to various roles and environments, leveraging technical skills to solve complex problems and enhance customer satisfaction. Experienced in managing teams, optimizing processes, and delivering high-quality service in fast-paced settings. Committed to continuous learning and applying innovative solutions to meet diverse client needs.
Overview
5
5
years of professional experience
Work History
Tech Help
Hartford Public Library
04.2025 - 06.2025
- Provided assistance with printing, scanning, faxing, and copying for patrons.
- Offered one-on-one support with computer basics including email access and file printing.
- Troubleshot basic hardware/software issues in a public library environment.
- Delivered technical support with professionalism, patience, and clear communication.
- Contributed to creating a helpful, tech-friendly community resource.
- Checked out books, completed cash transactions, and provided customers with computer passes, alongside any other front desk assistance customers may have needed.
Cashier
Burlington
09.2023 - 03.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Customer Service Associate (Seasonal)
BoxLunch
11.2024 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Promoted sales and store promotions, including BOGO deals, to maximize customer purchases.
- Maintained store appearance and supported merchandising efforts.
- Provided recommendations to encourage upselling and improve overall sales performance.
Cabinet Installation
Granite & Kitchen Studio
05.2022 - 03.2024
- Performed cabinet installation, and door hanging
- Improved overall project aesthetics by applying attention to detail in all aspects of cabinet installation.
- Kept up-to-date with industry trends and advancements to continuously improve skills and knowledge as a Cabinet Installation Technician.
- Enhanced cabinet installation efficiency by streamlining processes and utilizing advanced tools.
- Maximized structural integrity with proper installation techniques that aligned wall studs or ceiling joists for optimal support.
- Maintained a safe work environment by following proper safety procedures during installations.
Landscaping (Snow Removal)
Farmington Maintenance
11.2020 - 12.2023
- Managed 3 elderly properties, ensuring they are able to use the sidewalks without risk of slipping.
- Removed snow off of tenants vehicles and moved them to make way for the snow plow
- Met the needs of the clients by moving the vehicles to a place of their liking, as well as meeting any other requests they had to the best of my ability.
- Collaborated with team members to strategically plan and execute snow removal operations across designated areas.
IT Intern
Goodwin University
06.2023 - 08.2023
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Used toners to accurately trace ethernet ports back to their respective cables in the server room in order to accurately label each port in every room, making work significantly easier for school staff.
- Conducted software installations and updates, keeping systems up to date with the latest technology.
Service Clerk
Big Y World Class Market
09.2022 - 06.2023
- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
- Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
- Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Assisted in maintenance of the bottle room by repairing any malfunctions, emptying the machines, and ensuring complete cleanliness of the area
- Assisted customers by bagging their groceries, and ensuring that it is being done their way and to their liking.
- Went outside routinely to get shopping carts from the parking lot in order to return them to the store, as well as assisting customers to their vehicles when needed
Cybersecurity Intern
Pathways Entrepreneurship Labs
06.2021 - 08.2021
- Evaluated new cybersecurity tools and technologies, remaining up-to-date on industry best practices.
- Analyzed system logs for suspicious activity, identifying potential threats before they caused damage.
- Maintained detailed documentation of cybersecurity incidents and remediation efforts for future reference and analysis purposes.
- Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.
- Reviewed firewall configurations and rulesets for optimal performance, reducing exposure to external threats.
Education
A+ Certification - IT
Hartford Public Library, West Middle Branch
High School Diploma -
Pathways Academy of Technology And Design
06.2023
Skills
- Customer Service
- Customer Assistance
- Staff Training
- Proficient in Software
- Honest and Dependable
- Professionalism
- Problem-Solving
- Team Collaboration
- Cooperative Attitude
- Retail Operations
- Proficient in Hardware
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Additional Information
- I work with my father when free, cleaning cars and getting them ready for resale.
- I have an interest in console reparation and do so in my free time.
- Always up to date on the technology world.
Languages
Spanish
Professional Working
Timeline
Tech Help
Hartford Public Library
04.2025 - 06.2025
Customer Service Associate (Seasonal)
BoxLunch
11.2024 - 02.2025
Cashier
Burlington
09.2023 - 03.2025
IT Intern
Goodwin University
06.2023 - 08.2023
Service Clerk
Big Y World Class Market
09.2022 - 06.2023
Cabinet Installation
Granite & Kitchen Studio
05.2022 - 03.2024
Cybersecurity Intern
Pathways Entrepreneurship Labs
06.2021 - 08.2021
Landscaping (Snow Removal)
Farmington Maintenance
11.2020 - 12.2023
High School Diploma -
Pathways Academy of Technology And Design
A+ Certification - IT
Hartford Public Library, West Middle Branch
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