Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jayden Phillips

WYNNE,AR

Summary

Dynamic HR Specialist with a proven track record at the Arkansas Army National Guard, enhancing workforce efficiency and compliance through effective HR policies and digitization initiatives. Excelled in customer relations and Microsoft Office Suite, significantly improving employee satisfaction and onboarding processes. Also demonstrated exceptional training and mentoring abilities, contributing to a cohesive and productive work environment.

Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.

Overview

3
years of professional experience

Work History

Arkansas Army National Guard

Human Resources Specialist
02.2022 - Current

Job overview

  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
  • Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
  • Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.

Cross County Sheriff's Office

Dispatcher
06.2023 - 12.2024

Job overview

  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.

Tractor Supply Company

Team Member
04.2024 - 06.2024

Job overview

  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified merchandise for proper prices and labels.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Evaluated customer needs and feedback to drive product and service improvements.

Texas Roadhouse

Server
12.2023 - 04.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

Searcy High School
Searcy, AR

High School Diploma
05-2022

University Overview

Skills

  • Customer relations
  • HR policies and procedures
  • Training and mentoring
  • Training development
  • Employee relations
  • Onboarding and orientation
  • Microsoft Office Suite

Timeline

Team Member
Tractor Supply Company
04.2024 - 06.2024
Server
Texas Roadhouse
12.2023 - 04.2024
Dispatcher
Cross County Sheriff's Office
06.2023 - 12.2024
Human Resources Specialist
Arkansas Army National Guard
02.2022 - Current
Searcy High School
High School Diploma
Jayden Phillips