Summary
Overview
Work History
Education
Skills
Accomplishments
volunteer- experience
Languages
Timeline
Generic

Jayden Pickens

Martinsville,IL

Summary

Skilled Shift Manager engages with employees and customers to promote successful strategies and best practices. Develops motivated team members by utilizing proven training techniques to strengthen job knowledge and abilities. Recognized for excellent analytical and customer service skills.

Overview

1
1
year of professional experience

Work History

Shift Lead

Dollar General
04.2023 - Current
    • Trained new employees and delegated daily tasks and responsibilities.
    • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
    • Trained and mentored new employees to maximize team performance.
    • Kept employees operating productively and working on task to meet business and customer needs.
    • Responded to and resolved customer questions and concerns.
    • Enforced company policies and regulations with employees.
    • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
    • Completed cash and credit card transactions accurately using POS software.
    • Resolved conflicts between employees to maintain positive and productive work environments.
    • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
    • Completed store opening and closing procedures and balanced tills.
    • Maintained safe working environment by observing safety procedures, policies and regulations.

Waitress

Rocs Blackfront Tavern And Grill
12.2022 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Some College (No Degree) - Generals

Lincoln Trail Community College
Robinson, IL

High School Diploma -

Martinsville High School
Martinsville, IL
05.2022

Skills

  • Computer skills
  • Rules enforcement
  • Balance accounts
  • Organization
  • Public speaking
  • Problem- solving
  • Math skills
  • Communication in writing, verbal, and Sign Language
  • Multitasking
  • Task prioritization
  • Money Transfers

Accomplishments

  • Third place in Human Resource Management for the Eastern Area- FBLA
  • First place in Conference Tournament- Scholastic Bowl
  • Americanism Essay Contest- Placed in the top three

volunteer- experience

  • FBLA President 2021-2022
  • FBLA Vice President 2020-2021
  • FBLA Secretary 2019-2020
  • American Legion Auxiliary Junior/ Senior 2015- Current
  • While being a member I have baked cookies for the VA Outpatient Clinic, helped Veterans with any needs during our Veterans picnic, distributed poppies, and made care packages for soldiers overseas.
  • Attended Girls State 2021

Languages

American Sign Language

Timeline

Shift Lead

Dollar General
04.2023 - Current

Waitress

Rocs Blackfront Tavern And Grill
12.2022 - 04.2023

Some College (No Degree) - Generals

Lincoln Trail Community College

High School Diploma -

Martinsville High School

Similar Profiles

CREATE PROFILE
Jayden Pickens