Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayden Poole

DeSoto,TX

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

The Home Depot
06.2022 - 08.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

Bachelor of Science - Finance

Texas Southern University
Houston, TX
04-2027

High School Diploma -

Desoto High School
DeSoto, TX
05-2023

Skills

  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Money handling abilities
  • Computer Proficiency
  • Product Knowledge

Timeline

Customer Service Representative

The Home Depot
06.2022 - 08.2024

Bachelor of Science - Finance

Texas Southern University

High School Diploma -

Desoto High School
Jayden Poole