Summary
Overview
Work History
Education
Skills
Timeline
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Jayden Rodier

Las Vegas,NV

Summary

Dynamic customer service professional with a friendly demeanor and strong teamwork skills, honed at Panera Bread. Proven ability to resolve conflicts and enhance customer loyalty through effective communication and empathy. Committed to cleanliness and food safety, consistently delivering high-quality service in fast-paced environments. Adaptable and detail-oriented, ensuring customer satisfaction.

Overview

4
4
years of professional experience

Work History

Planet Fitness

BDP
05.2025 - Current
  • Works effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Handled, used and maintained cleaning supplies and equipment.

Customer Service Representative

Turtle Peak
01.2025 - 05.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Some sales experience, including upselling.

Panera Bread

Panera Bread
03.2024 - 11.2024
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintained a clean and organized café environment.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Produced food and drink products adhering to company quality and quantity standards.

Customer Service Representative

Foundever
04.2024 - 10.2024
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Tim Hortons

Tim Hortons
10.2021 - 01.2024
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed and maintained courteous and effective working relationships.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.

Education

Associates of Technology - Information Technology

Full Sail University
Winter Park, FL
12-2025

High School Diploma -

Lockport High School
250 Lincoln Ave, Lockport, NY 14094
06-2023

Skills

  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration
  • Flexible and adaptable
  • Computer skills
  • Cleanliness and hygiene
  • Food safety

Timeline

Planet Fitness

BDP
05.2025 - Current

Customer Service Representative

Turtle Peak
01.2025 - 05.2025

Customer Service Representative

Foundever
04.2024 - 10.2024

Panera Bread

Panera Bread
03.2024 - 11.2024

Tim Hortons

Tim Hortons
10.2021 - 01.2024

Associates of Technology - Information Technology

Full Sail University

High School Diploma -

Lockport High School

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